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Paint Pros

6332 Blanding Blvd, Jacksonville, Florida, United States, 32244

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I have a Chevy Silverado 1500 truck. On January 12 2019 a truck dumped rocks on my truck while driving on the highway. I took my truck to Paint Pros shop to get repaired. It was covered through the truck companies insurance. From the beginning it was problem after problem that ended up costing me time and money because of Paint Pros shop. Here we are a year later an they have still not completely fixed things properly. Currently they had to do body work and replace headlights and mirrors because of damage. I asked them to replace the lights with LED because they are brighter. They did yet what I didn't know was they told me that they could only get aftermarket items. So the owner showed me some lights and mirrors and I said ok, they look nice yet he was ordering them from China he later told me that a lot of the products that he orders from there have similar problems with being defective. The lights and the mirrors are currently defective and this is the second time for the taillights. Now the shop is telling me that the third party that they purchased the taillights from would not take these back and send a third set out nor give a refund because its been too long of time. So now the body shop is basically saying to bad now its on you as the customer to take care of it even though they have been paid to do the work by my insurance company yet they refuse to do it right way an finish it. Also they did not do the paint job right at all with leaving hand marks in the paint as well as the paint on the door handles have chipped after not even a year. Very bad quality of workmanship.

Paint Pros Response • Mar 19, 2020

The insurance claim states we use an oem lights and mirrors as we requested them for repairs.

Insurance company gave us the $$ for the lights. Customer wanted aftermarket led lights. Not OEM. We ordered the lights and installed lights/mirrors.

Months later lights do not work properly.

First set of mirror lights we were able to replace via Amazon. ( where the mirrors were originally purchased from )

That fixed the problem.

Months later tail lights start to work improperly and mirror lights again.

Amazon refuses to do anything further, eBay as well ( for tail lights )

We gave him back his original lights that were in his vehicle when he picked it up the first time ( his old lights ) they work fine, they just have small small chips in them. ( very few )

We have no control on the manufacturing of these lights, we tried to make the customer happy doing the best we can.

We will not come out of

Pocket for further assistance, as he has his old ones and the current lights.

We didn’t make them, we just installed them.

Hope this helps.

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Address: 6332 Blanding Blvd, Jacksonville, Florida, United States, 32244

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