We delivered the repaired go kart to Mr.[redacted] on 2/16. We contacted him on several occasions since to be sure he was no longer having trouble with the unit. We did our best to repair the unit in a timely manner given we had to wait for parts from the manufacturer. Any failure by the person or...
persons he spoke with at [redacted] about the repair and or refund were beyond my control. As of 2/26 the customer stated to us that he was satisfied with the condition of the unit. I feel that his original complaint was with [redacted] rather than Sumrall Sales And Service. We stayed in communication with Mr. [redacted] and did the best we could to resovle his problem based on the support from the manufacturer. We do not plan to sell this particular line of product in the future.Sincerely,
[redacted]
Sales Manager
Sumrall Sales and Service
We delivered the repaired go kart to Mr.[redacted] on 2/16. We contacted him on several occasions since to be sure he was no longer having trouble with the unit. We did our best to repair the unit in a timely manner given we had to wait for parts from the manufacturer. Any failure by the person or...
persons he spoke with at [redacted] about the repair and or refund were beyond my control. As of 2/26 the customer stated to us that he was satisfied with the condition of the unit. I feel that his original complaint was with [redacted] rather than Sumrall Sales And Service. We stayed in communication with Mr. [redacted] and did the best we could to resovle his problem based on the support from the manufacturer. We do not plan to sell this particular line of product in the future.Sincerely,
[redacted]
Sales Manager
Sumrall Sales and Service