Very professional and courteousTechnician arrived on-time and explained every detail of his work including readings, tolerances, etc Invoice was electronically tracked and submitted to email account for record keeping purposes I have been a customer of Gene's for a long time
We've had years of trusted service from Gene's We think their work is good quality and the price for service is fair The staff is knowledgeable and friendly
We had a new furnace and a/c unit installed in the summer of by Gene'sThe quality of their work was poor to average, at best (a representative from another company recently visited my home and was horrified at the workmanship)More problematic was the follow-up, or lack thereof, from Gene's In November, they came out for the seasonal tune-up; my wife inquired to see if there was a remote temperature sensor that might aid in some of the decreased performance we were noticing in the new unit and was told someone would get back to usBy mid-January, nobody had gotten back to usI called again and had them come out and examine the problemI was told that we would need a secondary unit in the attic, and they would get back to me with a price quoteThree months later, I was still waiting on a quoteI again had them out to check on a filter issue, and mentioned that I was waiting on a quote for a secondary unitWhen they came out, the engineer - the same one who was there in January - had zero idea of the issue and started the discussion from square one (so much for him having been working on the quote)I wound up receiving a quote a week later; I sought a second opinion, and was told that a secondary unit would be about 10th on the list of things they would recommend, and gave a bunch of suggestions that would be less costly and far less labor-intensive The filter visit issue itself was another fiasco; the tech who came out didn't come with a filter, so he removed the old one and left the system running without oneHe said he'd be back in a couple of days with a new one; two weeks later, I still was waiting for a filterWhen I called to foll(notice a trend here? I was having to do all of the follto fix things they left undone), I was first told that the filters were out of stock at the time of the tech's visit (not what he said) and had just arrived, but was later (on the same phone call) told that they didn't have any and wouldn't have any for several weeksI wound up ordering one off Amazon, getting it two days later and installing it myself (it was also 20% cheaper than what they had quoted me) I'm surprised by the number of positive reviews, because my experience with Gene's has been anything but on multiple occasionsI won't be using them again, and have told them as much over the phone
Steven Ldid an excellent plumbing job in our home recentlyHe is very knowledgeable, has good communication skills, and does a caring, careful job He works for Gene's Refrigeration in Medina, Ohio
We recently had Genes Refrigeration come to our home to replace a leak in our utility room sink and install a new faucet and as usual received great service Genes has been our choice for service for several years and we have always had quick and excellent service
Review: Josh went the extra mile to figure out what was wrong with my furnaceHe even contacted Carrier direct to gain insight on figuring out the problemUnfortunately, the part Carrier sent out had issues several days laterThis wasn't a Josh or Gene's issue though!!!
We have consistently had excellent service from Gene's They are prompt and their technicians (Cody C.) are very good in completing their work I would recommend them anytime to anyone who wants a job done correctly - EXCEPT they keep wanting us to review them - after we already have!
The technicians are extremely professional, knowledgeable and most importantlythorough! They are efficient and courteous professionals who know their trade exceedingly It is always a pleasure doing business with Gene's Refrigeration, Heating & Air Conditioning, Inc
Gene's Refrigeration has done central air and a new heating system for our home a and central air for our rental property Every time I have called them for service they always fit us in the same day They are always very professional and courteous We would HIGHLY recommend them!
Very professional and courteousTechnician arrived on-time and explained every detail of his work including readings, tolerances, etc Invoice was electronically tracked and submitted to email account for record keeping purposes I have been a customer of Gene's for a long time
I have been with Genes since when they put in a new furnace I have also used their plumbing service Their service is the best !
We've had years of trusted service from Gene's We think their work is good quality and the price for service is fair The staff is knowledgeable and friendly
We had a new furnace and a/c unit installed in the summer of by Gene'sThe quality of their work was poor to average, at best (a representative from another company recently visited my home and was horrified at the workmanship)More problematic was the follow-up, or lack thereof, from Gene's In November, they came out for the seasonal tune-up; my wife inquired to see if there was a remote temperature sensor that might aid in some of the decreased performance we were noticing in the new unit and was told someone would get back to usBy mid-January, nobody had gotten back to usI called again and had them come out and examine the problemI was told that we would need a secondary unit in the attic, and they would get back to me with a price quoteThree months later, I was still waiting on a quoteI again had them out to check on a filter issue, and mentioned that I was waiting on a quote for a secondary unitWhen they came out, the engineer - the same one who was there in January - had zero idea of the issue and started the discussion from square one (so much for him having been working on the quote)I wound up receiving a quote a week later; I sought a second opinion, and was told that a secondary unit would be about 10th on the list of things they would recommend, and gave a bunch of suggestions that would be less costly and far less labor-intensive The filter visit issue itself was another fiasco; the tech who came out didn't come with a filter, so he removed the old one and left the system running without oneHe said he'd be back in a couple of days with a new one; two weeks later, I still was waiting for a filterWhen I called to foll(notice a trend here? I was having to do all of the follto fix things they left undone), I was first told that the filters were out of stock at the time of the tech's visit (not what he said) and had just arrived, but was later (on the same phone call) told that they didn't have any and wouldn't have any for several weeksI wound up ordering one off Amazon, getting it two days later and installing it myself (it was also 20% cheaper than what they had quoted me) I'm surprised by the number of positive reviews, because my experience with Gene's has been anything but on multiple occasionsI won't be using them again, and have told them as much over the phone
The plumber Cody was efficient and knowledgeable. He came in did the job and cleaned up after.
Gene's service man did a fantastic job getting my air conditioner ready for summerAlways friendly, courteous and helpful
Outstanding service from all the staff at Gene's
Matt seemed very knowledgeable and explained things to me in an understandable fashionHe was very professional and did his work in a men early fashion
Excellent service and prompt response for service need Complete conversation about solving issue
Steven Ldid an excellent plumbing job in our home recentlyHe is very knowledgeable, has good communication skills, and does a caring, careful job He works for Gene's Refrigeration in Medina, Ohio
We recently had Genes Refrigeration come to our home to replace a leak in our utility room sink and install a new faucet and as usual received great service Genes has been our choice for service for several years and we have always had quick and excellent service
Review: Josh went the extra mile to figure out what was wrong with my furnaceHe even contacted Carrier direct to gain insight on figuring out the problemUnfortunately, the part Carrier sent out had issues several days laterThis wasn't a Josh or Gene's issue though!!!
Matt from Gene's Refrigeration was very efficient, courteous and friendly We have always been pleased with Gene's Refrigeration
We have consistently had excellent service from Gene's They are prompt and their technicians (Cody C.) are very good in completing their work I would recommend them anytime to anyone who wants a job done correctly - EXCEPT they keep wanting us to review them - after we already have!
The technicians are extremely professional, knowledgeable and most importantlythorough! They are efficient and courteous professionals who know their trade exceedingly It is always a pleasure doing business with Gene's Refrigeration, Heating & Air Conditioning, Inc
Gene's Refrigeration has done central air and a new heating system for our home a and central air for our rental property Every time I have called them for service they always fit us in the same day They are always very professional and courteous We would HIGHLY recommend them!
Rich A did a very good job on checking my heating and cooling systemHe answered all my questions and was very professional
Prompt, Courteous, informative
The service is scheduled promptly, the technicians are prompt, and friendly, and good at what they do
very good service