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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I was not satisfied with Mecca's actions they told my wife one thing then told me something different if I have to keep Furniture that is unsatisfactory I should not have to pay full price,
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because I don't want an upgrade, I don't have money for an upgradeI just want you to give me the same mattresses that we have nowThey were expensive and if we get an upgrade how much more will it beAnd I also don't think it's fair that I would have to pay delivery again when the mattresses you gave us broke within a monthI don't want to be rudebut if I paid $for the queen and $for each of the full.I hope we can fix this thanks Regards,
*** ***

To Whom It May Concern;We are responding on complaint ID# *** customer *** ** *** *** purchase furniture from our Ewing location on October 22, 2017, on this order one of the items had to be ordered.When items are special orders customers may have to wait few weeks to receive
the goods*** *** contacted our coorporate office on November 22, we immediately did take action on this complaint and did expain to *** *** when items have to be ordered there can be a wait, however his items had arrived and we will deliver him within the next 48- hours, moreover *** *** did had other requests which were also taken care ofFurniture Mecca strives for % customer satisfaction, on our end this matter has been resolved and it is a close caseshould there be any questions please feel free to contact us.Thank You, Furniture Mecca

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:As stated I made a complaint about weeks after furniture was delivered and yes I was given the run around in regards to having my furniture repaired or exchangedI did everything Furniture Mecca stated I should do including having the "3rd party company" come to look at my furnitureWhen I was sold the warranty I asked would it cover chips and damage to this table I was told yesNow that I have purchased it and need repair or replacement I am being told by both companies that neither one can do anythingFurniture Mecca tells me to speak to the warranty company and when I do they state its in Furniture Mecca's hands not theirsI have attached all correspondence I have received regarding my complaint thus farIncluded you will find the return policy for furniture mecca which states that the company guarantees all furinite for daysAs stated previously I made the complaint within 2-weeksAlso noted there is correspondence between Furniture Mecca and the banking company where they explained that my damage are "water rings." If you read the warranty given by the 3rd party company it states water rings are coveredI have documents that show and prove I have done everything I was supposed to do and also that I should be covered if by furniture mecca due to their day policy or the 3rd party company because as stated there are chips and water ring damage to the furniture which should be coveredI would also like to note when I called and spoke to Margarita at Furniture Mecca she was very unprofessional and stated "that's why you need to use coasters on your tables." I feel as Furniture Mecca needs to be held responsible as they are selling the furniture as well as the warranties that customers are not able to use and now the company is not standing behind the warranty company in which they heavily persuade customers to purchase when buying from any of their storesI would like to have a replacement table or refund
Regards,
*** ***

To Whom It May Concern;We are responding to the complaint on *** ***, *** *** received furniture from us on 4/25/2015, on her order she did purchase a protection plan which was mailed out to her residence after her goods were deliveredIt was explained to *** *** that she will have to
contact the warranty department which is a third party company and speak to them directly on the service she was requestingFurniture Mecca takes every ciustomer complaint very seriously, always making sure customers are the number one priority and any issue is resolved promptlyShould there be any questions please feel free to contact us at ###-###-####. Thank You, Furniture Mecca

Customer Name: *** *** Complaint : *** At Time of purchase Furniture Mecca customers are explained our company policiesIf at time of delivery Furniture Mecca delivery team or customer notice there is any scratch or minor damage to furniture we will repair the damaged piece, Furniture Mecca will not replace the merchandise with new pieceHowever because here at Furniture Mecca customer satisfaction comes first we did exchange the piece for *** ***, and after since customer was not satisfied still sent our technician to repair what ever damaged was stated to be on a brand new piece of furnitureOn our last visit to *** *** all paper work was singed off and marked completedOn our records this is a closed claimShould there be any questions please feel free to contact us at ***Thank You. Tell us why here

We are trying to respond to the customer but have not received correct direction on correspondenceKindly contact us directly at [email protected]

Customer Name : *** ***Invoice Number: *** *** *** purchased furniture from our location at *** *** ***, the goods were delivered on 4/7/About two weeks after the delivery *** *** contacted our warehouse stating her furniture had defects, Our corporate office then
proceeded to exchange the merchandiseAfter our second delivery *** *** was still not satisfied, making our company go out for a third timeon Our last delivery to *** *** all the paper work was signed and she was satisfiedweeks after this last delivery *** *** then contacted our office once again asking to have her goods exchange againWe then explained to *** *** that all we were able to do at this point was repair whatever damaged was that she complained aboutShe refused our service and made racial statements towards the employees on our companyWhen *** *** finally agreed to take service we sent our technician out on 5-31-, on this date *** *** signed off on our repair form which clearly states everything was done and completeOn our records this is a closed claimshould there be any questions please feel free to contact is at ***.

To Whom It May Concern; We are responding to the complaint on *** ***, she ordered furniture from our location in 8/15/and was delivered on 8/18/2017, upon delivery *** *** goods did no fit, we then told *** *** that she would have to go to the store and reselect to
another piece that fits*** *** went to the store but did not like anything elseIt was explained to *** *** that on our store policy there is a 25% restocking fee for all return and no fit merchandise, Furniture Mecca values each and every customer and stives for 100% satisfactionShould *** *** want she can visit any of our locations and see the variety of furniture that our modern showrooms and catalog haveshould there be any questions please contact us at *** Thank You, Furniture Mecca

We responding to the complaintwe let mrs sam know that her rails an sofa love seat the right color will be arrive to her house on sundayShe said Ok an was happy to hear that her issue has been resolved?

Furniture Mecca exchanged sofa and loveseatWe serviced the two dining room chairs that her children brokeWe know this because of the photographs she sent usWe also gave the customer $store creditCustomer signed satisfaction delivery sheet confirmation.?

[To assist us in bringing this matter to a close, you must give us a
reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:When I spoke with the *** *** They informed me that it was Furniture Mecca’s responsibility’to inform me about the accrued interestI have other credit accounts with *** however in reguards to the accrued interest that was not explainedWhere again it is Furniture Mecca’s responsibility.?
Regards,
* ***

---------- Forwarded message ----------From:? *** ***Date: Thu, Jan 12, at 9:AMSubject: Complaint ***To: "***" Good Morning? ? In reference to ? complaint below ? this issue has been resolved,
television has been replaced.Complaint ID:***

06/01/2016Dear *** *** & *** ***,We received the customer experience information from your officeOur staff mail out the warranty card on April 25, unfortunately customer did not receive in the mail.We resend her the copy of the warranty on customer email address and as well in the
USPS mailPlease check the attachment.If you have any questions or concerns please feel free to contact us.SINCERELYCUSTOMER SERVICE FURNITURE MECCA

To Whom It May Concern;We are responding to complaint ID# *** *** purchased furniture from our location at FrankfordWeeks after his delivery he complaint about his matressesWe proceeded to have a technician out to look at the matressesWe did explain to? *** *** that
the issue with his one of his bedding was the box spring,moreover we also gave him the option of exchainging the matress shoud he wanted to upgradeWe have tried accomodating *** ***e in every possible way we canFurniture Mecca? customer satisfaction is our number? one priorityplease feel free to contact us, should there be any further questions? Thank You,Furniture Meccaand? Tell us why here

06/01/2016TO WHOM IT MAY CONCERN:We are responding in response to the above reference case ID #, For any special order there is the four to six weeks waiting time frame, which was informed to the customer at time of sale.However, she changed her mind and we issued full refund to this customer and
the issue is now resolved.If you have any questions or concern, please feel free to contact us.SINCERELYCUSTOMER SERVICE FURNITURE MECCA

To Whom it may concern:? We are responding on *** *** complaint*** *** received delivery from us on 9/16/2017, at time of delivery all paper work was signed, no comments or complaint was stated neither did our coorporate office got any calls stating any issue on this orderIf *** ***
has an issue with her goods we are more than willing to help resolve this matterShould there be any questions please contact us at ***.? Thank You,? Furniture Mecca