Padula Remodeling

Initial Business Response /* (1000, 12, 2016/01/21) */
Thank you for bringing the complaint by [redacted] to our attention. I will start by saying [redacted] account listed under the case description is not accurate to the accusation of bait and switch. Another correction is the work was performed...

at [redacted]. Because there are so many interested parties for this job I feel compelled to name them and list their involvement.
[redacted] - realtor for the seller
The [redacted] - the seller
[redacted] - realtor for the buyer
[redacted] - the buyer
We had an original signed estimate with the [redacted] to perform the scope of work for $9899. We realized (before starting the work) that we made an error in the depth calculation for the sewer. Our location equipment is the first video inspection indicated the sewer was 5 feet deep. After the estimate was signed, we re-attended the job to mark the exact location of the sewer prior to start of excavation work. It was at that time we discovered the sewer line was 9 to10 feet deep. Realizing that extra depth required extra shoring and hiring a Class A excavation contractor to perform the excavation. We contacted the realtors for both the seller and the buyer to articulate that the price would change by $3500. The $3500 was the direct cost for the additional work with no markup. We also stated that we cannot start work until the new price was approved.
We attempted to contact [redacted] on the day we performed the second video location to articulate there was a change in scope and price. [redacted] did not respond. We were able to contact [redacted] and [redacted] to explain the situation. It was at that time [redacted] decided it was in his best interest to authorize the new price. [redacted] personally assured payment and that he would work it out with all related parties.
All work is complete and signed off by the proper Jurisdictions. We are in the process of collecting for the remaining amount of $3500.
We received the Revdex.com Complaint. In the effort to resolve the complaint and collect the remaining balance we arranged a meeting between [redacted] and [redacted] at our shop on January 11. At that meeting we agreed on a few items after discussing each party's position. The agreement with [redacted] 1) to retract the Revdex.com complaint and 2) to go to the seller with the offer of paying one third of the remaining $3500 owed. [redacted] was supposed to contact us by January 14 to let us know his clients response. We've attempted to reach out to [redacted] with no response. It is now one week past our agreed-upon update. [redacted] has been very understanding and cooperative. [redacted] has agreed to pay for one third of the $3500 owed.
To clarify: the agreement was to divide the remaining $3500 owed between the three parties the seller, the buyer, and[redacted] Plumbing. That means the buyer and the selling parties would each pay $1166 and[redacted] Plumbing would forgive the remaining $1166.
We have an authorized signed estimate before proceeding with work from [redacted]. From a contractor perspective we followed the laws that govern our work. We also understand that there are many factors in the sale of the property that complicate communication between parties. It is for that reason we want to be a fair and pragmatic company with the goal of concluding this job.
We also respectfully request that this complaint be expunged from our record and not listed as closed / resolved. For the simple reason, we have a signed and authorized estimate from [redacted] to perform this work. At that point [redacted] was no longer the customer.