Paducah Hearing Aid Center

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Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

we have already emailed the accounting team and processed the refund for the customer on 10/23/also then called the customer and let him know

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Complaint: ***
Ishould not have to go to Baltimore when I didn't get the car from there and that's not my area or a way hour and a half awayThe vehicle wasn't takin for non payment it was taking because I went to jailI was told by all the managersame I spoke with instead of one.
I am rejecting this response because:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
in partial. I am only agreeing to pay for up to half of the damages per my conversation with the managerThis agreement is ONLY because I did not check the vehicle myself or force Dave to check it in person. However, I refuse to pay the rest for Dave did NOT do his due diligence in checking the vehicle as his policy requires and I have witnesses to vouch for both occassions. I feel this is unfortunate for both parties and I certainly hope that Dave is trained further in the processes to avoid customer risk. I also make the recommendation of mystery shoppers to Enterprise so it can be seen that the policies Enterprise lives by are not enforced by their salesman.Please ask the manager to send me a copy of the claim that was submitted to the insurance company so I can agree with the costs I am willing to pay. I would also need an updated invoice to reflect the agreed upon costs I am willing to pay. Please also ask the manager to not send this to collection to avoid credit reporting. Once I receive the information and agree with the cost, I will send payment immediately.The claim and invoice can be sent to ***@***.com so I can communicate the agreements therein with the manager. He has my phone number if there are any questions.Regards,
*** ***

This complaint is submitted by *** ***

Freeze has been released and any charges reversed

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your assistance Revdex.com! Without your intervention, I’m not sure that I would have received any response
Regards,
*** ***

From: B***, David *Date: Tue, Aug 2, at 10:AMSubject: #***To: "***@myRevdex.com.org" To whom this may concern:Good morning I first wanted to apologize for the delay in the response to this matterI was recently promoted to this
position and I am reviewing all outstanding email since I officially started yesterday. Please be advised that I spoke with *** *** with regards to his concern to his most recent experience at our Winchester, VA locationThere seemed to be a miscommunication regarding the rental qualifications and the method of payment being usedI told *** *** that I would follow up with the branch to ensure that this did not occur in the futureHe put in a complaint because he wanted to make a member of management aware of the situationAfter discussing the issue with *** *** and apologizing for any inconvenience, I am now considering this matter closed. If you have any further questions, please do not hesitate to give me a call.Best regards,

I have processed the refund for the customer and emailed them to make them aware

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the best they will ever do.
Regards,
*** ***

I have spoken with the customer and refunded them the asked amount without question in hopes that they will not hesitate to think of us when in need of a rental again

Good afternoon, *** ***. I apologize for the delayed response, but I am happy to report that we were able to resolve the customer’s concern, so I am hopeful that the issue will not negatively impact our Revdex.com rating. I was able to confirm with the Area Manager of the location that she
spoke to MsBlenman and issued a refund to the customer to help resolve the issue. The customer was pleased with the resolution and we consider the matter closed at this time. If you have any further questions regarding this customer, please feel free to contact us.Regards,Shawn F*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

***, My Complaint ID *** has been resolved by the Business Enterprise Rental Car, I was charged in error because the damages on the car was reported twice before (I rented the car) as stated by “Tim” the manager at: *** *** *** *** *** ***, MD
***
###-###-#### Thank you Revdex.com for all your help,

To Whom it May Concern, What we explained to the customer is that they choose to drop off at the repair shop and that they are responsible for the condition of the vehicle until an Enterprise employee can check in the vehicle The vehicle was dropped at 5pm on a Friday and on Monday
morning we went to the shop to check in the vehicle and noticed the damage on it We called customer and shopped immediately for the damage We did nothing wrong and we offered to split the cost of the damage with the customer The customer refused We then told the customer we would continue to pursue for the full amount We strongly feel this is a fair offer to the customer since we followed proper protocol when checking in the vehicle, notifying the customer, filing the claim, and shopping the vehicle immediately.Colby T***
*** *** ***
*** ***
*** *** ***
*** ** ***

Unfortunately after months of any items left at any office, especially cell phone items, we are to have these picked up by our operations department to secure any personal information.  I understand how that can be inconvenient.  Although items left behind are not...

the responsibility of our employees, I would like to offer something on your next rental to help towards the cost.  Please reach out to the Bethesda branch for details ([redacted] Dr, Bethesda Md) .  Thank you

Enterprise has investigated [redacted]'s claim.  Similar damages appear to be noted on prior rental agreements.  Since the damage in question may be pre-existing we are closing [redacted]'s claim.  She will not be held responsible for any costs of repairs.

Revdex.com:
Although I still don't understand why it needed to take several weeks and numerous phone calls for me to be refunded, nor do I appreciate being treated so poorly by the company for trying to recover money that was incorrectly taken from my account, I view these as customer service issues that are best handled by me not using Enterprise in the future and warning my friends and family of the same. Enterprise ultimately refunded me the overcharge on my credit card and I am resolving my complaint. 
Regards,
[redacted]

I have attempted to contact the customer twice.  We plan to pursue the claim.  We have reviewed past rental documents, we checked the rental history of our vehicle, the damage history of the vehicle, and spoke to the employees at the location who helped the customer and there was no prior...

damage or any maintenance concerns with the rental vehicle.