PADEN'S LAWN SERVICE

Protect America, Inc. has received the feedback submitted by Mr. [redacted]. Since the complaint was submitted, Protect America, Inc. has reached out to Mr. [redacted] several times to address the concerns but there is no response. At this time we are unable to come to an amicable resolution with Mr....

[redacted]. We ask that he call Protect America, Inc. at ###-###-#### to address any concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he verbally requested to cancel service on 11/3/2017 and was advised on how to properly cancel agreement. Per the terms and conditions on the agreement a 30 day written notice is required. The account is closed with a $0.00 balance. If he has any further questions or concerns please contact us at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Protect America has received the complaint submitted by Ms. [redacted] We appreciate the opportunity to address her grievances and provide the best possible solution.  We reviewed the account and calls. We were able to reach out to her and resolve her concerns. We ask that she allows...

Protect America to assist with any further questions.

We have received the rejected response from [redacted] and have made several attempts in reaching her to address her concerns but have been unsuccessful. At this time we ask that she call our office at [redacted]-[redacted]-[redacted], to allow us the opportunity to reach a resolution.

After reviewing the initial sales call that took place on 5/28/13 there was no mention of an address needing to be monitored for Fort Bragg, NC. Our records show an address that was located in Harker Heights, Tx. Mrs. [redacted] was read the terms and conditions regarding her security account and...

the 36 month agreement by the sales representative.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's terms and conditions stated on the Agreement she signed, the contract term is for 36 months and we require a 30 day written cancellation notice. We ask that she contacts Protect America at [redacted]...

[redacted] to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: They did not send me this document because I would have signed it and sent it back. We cancelled our service with Protect America because we had outdated equipment and we could not get any response from them. The end of our contract should have terminated in October 2017; however, they claimed that we owed them for October 2015. We told them to take the money and they took it in November 2017, December 2017 and January 2018. They took three months that we did not owe them, which totals $128.97. The have sent me a cancellation notice; however, I cannot activate it without agreeing to pay them another $42.99. We do not owe them and they have not monitored this house since 2015. How can they and we do not have their outdated equipment? They have stolen $128.97 from us and I want it returned. They are lying when they say that they sent this agreement to me, this was never mentioned in any of my numerous phone calls to them. We are retired folks and we cannot afford for people to steal money from us that we do not owe. I thank you.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. The account has been cancelled and the refund was sent to his credit card on 01/07/2017. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted] As per Protect America terms and conditions related to a change of responsibility on an account, it is required that an account has to have a clear balance before and throughout the process of transferring the account to...

another prospective new customer. The original customer is still responsible for the account and the monthly monitoring fee until the change of responsibility process has been fully completed. We reviewed the account and determined that the process was completed and an updated notification was emailed to Mr. [redacted]. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
I am rejecting this response because: This is a lie. I tried many times to fix the sensors in our house. Again, Protect America is trying to blame me for not being able to fix their problem that the sensors do not stay in place. I have enough of their insults. I want to get out of their contract.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We reviewed the account and calls. As per the terms and conditions of the Agreement he signed, it stipulates that a customer may cancel the contract by returning all of the equipment outlined in the contract within 14 days of...

the initial shipment date from Protect America to customer. A $79 restocking fee is assessed on all returns unless equipment is physically returned within the first 3 days following the signing of the agreement. Mr. [redacted] did not return the equipment within the 3 days so the $79 restocking fee assessed is valid. We ask that he allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Ms. [redacted]. Protect America has received Ms. [redacted]’s cancellation letter, and her account is set to cancel in July of 2016. Protect America is crediting her June and July payments, but she does still need to speak with our Billing...

department in regards to her May payment. We ask that Ms. [redacted] allow Protect America to assist with any and all future concerns.

Protect America has received the complaint submitted by the Revdex.com on behalf of [redacted] [redacted]; we have a commitment to our customers to resolve their concerns as they arise. In reviewing his account we have found that he did not respond to the “End of Agreement” documents needed...

to discontinue services. Per the terms and conditions on the agreement a 30 day written notice is required. Amount owed on the account will remain. We ask that he contact [redacted] & [redacted] at 1-[redacted]-[redacted]-[redacted] if she has any questions or concerns. Sincerely, Customer Protection Department

Protect America have received the complaint filed by Ms. [redacted]. In reviewing her account we were able to address her concerns and come to an amicable resolution.

Protect America has received the rejection submitted by Ms. [redacted]. Upon review of the sales call, the representative did inform Ms. [redacted] that there will be a $79.00 restocking fee applied on all returns. We now have all of the equipment returned. The account has been cancelled and a refund has been issued.  There are no further obligations between either party.

Protect America has received the rejected complaint submitted by the Revdex.com on behalf of [redacted].  Upon further review, we reached out to Ms. [redacted] to confirm her acceptance of the solution we discussed with her on February 2nd.  We spoke with Ms. [redacted] again on February 16, 2018 and resolved all outstanding concerns she had. We ask that she contact us directly with additional questions or concerns at 1-[redacted]-[redacted]-[redacted]. Sincerely, Customer Protection Department

Complaint: [redacted]
I am rejecting this response because: I should file a charge back for many months of false service and I should file a lawsuit because your company for equipment that has never worked properly and your monitoring service has not once called when an alarm was triggered.  It I snot acceptable that I continue to pay you through December for a service I have never been able to verify you are even providing.  Please do not respond with the same December 31st cancelation as I will not accept it.  Cancel my service immediately.  Any future charges to my credit card will result in chargebacks.I have to go out an buy a real alarm system from a trustworthy monitoring company now.  I'm not paying for your false monitoring any longer.  If you want to play this game, don't respond, just charge me and I will file the chargebacks.  There is zero point in responding the same way to this.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. We appreciate the opportunity to address his concerns. For his further review, we have enclosed copies of his payment history that demonstrate Mr. [redacted] originally set up the accounts on EFT for both of his accounts. The payment history will also show the past due balances accrued on the accounts. We ask that he allows Protect America to assist with any further concerns.

Complaint: [redacted]
 
I am rejecting this response because: while I understand I have used the promotion previously, the 20+ emails in a 3 day period are misleading.  In the last week I have 40+ emails.  At some point that seems to be false advertising.
Regards,
[redacted]