PADEN'S LAWN SERVICE

We have contacted [redacted] and are working on a resolution.

Protect America has received the complaint submitted by Ms. [redacted]. We are in the process of reaching out to her to resolve her concerns

Complaint: [redacted]
I am rejecting this response because it took them 19 days to respond and the problem is not resolved. I am still dealing with improper equipment. When the problem is fixed or I receive a refund, I will close the complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Protect America has received the complaint submitted by Mr. [redacted]. Upon review, Mr. [redacted]  signed a 36 month renewal agreement in July of 2015. We ask that Mr. [redacted] give us the opportunity to assist him with troubleshooting any system issues. He can reach our technical support...

specialists by calling ###-###-#### option 4. Attached is a copy of the agreement.

Protect America has received the rejected response submitted by Ms. [redacted]. We offered multiple solutions to resolve her concerns. She declined all offers. We advised her on the terms and conditions of cancelling out the account. The balance on the account stands as is. We ask that she allows Protect America to assist with further concerns.

Protect America, Inc. would like to first apologize for the feelings described in the comments from Ms. [redacted]. We are a company that values our customers completely. With further investigating on this account we have to come to determination that we will be granting the cancellation of Ms....

[redacted]'s account. Since we have a 30 day cancel notification process this will be a valid cancel set for August 31, 2015. If you have any questions about this please let us know and we will be glad to speak with you. We want to thank you for giving Protect America, Inc. the opportunity to secure your residence.

Complaint: [redacted]
I am rejecting this response because:
There was no email sent in February and I have gone and checked my emails from that month. How can I be charged for service that I have asked to be canceled. The link that Protect America has shows a balance on it that I refuse to pay and they will not cancel the service until a payment is made. How is that legal to still bill someone for a service that they are not happy with and have requested to cancel. Protect America will continue to bill me for a service that I don't even use... The monitoring system isn't even hooked up and hasn't been in quit a while. I see I may have to get legal representation for this.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I go to the email link that they have  provided me with and I am needing an agreement number. I have never received their equipment they continue to try to bill me and continue to call me to activate my services. How can I activate services that I do not have with them. Please help make other consumers aware of this horrible company.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted]. We reviewed the account and calls. We previously assisted Ms. [redacted] with account hibernation when she required assistance with the account balance. Ms. [redacted] account has been cancelled accordingly after receipt of her 30 day written cancel notice. We received the partial payment that she sent in March 2017. We ask that she allows Protect America to assist with any further inquiries.

Protect America has received the complaint submitted by Mr. [redacted] Protect America has investigated the account in detail and found that Mr. [redacted] had been offered options on fixing his equipment issues. He declined. He stopped making payments on the account. The account was turned over to a...

3rd party collections company. At this time, he would need to contact [redacted] at phone number: [redacted] for further inquiries.

Complaint: [redacted]
I am rejecting this response because:I found out that no matter what Protect America does in their cpmplete failure they do not break the contract. That company still failed me and I will pass on information to others not to use Protect America.
Regards,
[redacted]

Protect America has received the rejected response submitted by Ms. [redacted] We provided her options on how she could terminate her contract with us. She stated that she would contact us with her decision. We contacted her several times without any success. At this time she would need to contact [redacted] at phone number: [redacted] for further inquiries.

Protect America, Inc. has reached out to Mr. [redacted] and will be honoring the refund in the amount of $48.99.

Protect America has received the complaint submitted by Ms. [redacted]. As per Protect America's Agreement terms and conditions, the initial term is for 36 months. A digital copy of the Agreement was sent to her email address on file when she initially set up the account in January 2017. We...

would be happy to email or mail her another copy. We reviewed the account and calls. We assisted her in troubleshooting the issue. We tested the equipment and received regular communication from her system. As a courtesy to her, we sent her upgraded equipment and advised her to contact us to install the upgraded equipment. Ms. [redacted] has been a valued customer since January 2017. We ask that she continue to allow us the opportunity to resolve any further concerns.

Protect America has received the complaint submitted by Ms. [redacted]. It is outlined in the signed agreement that Protect America requires a 30 day written notice in order to cancel services. We've previously had the opportunity to discuss this policy with Ms. [redacted], but we hadn't received...

that notice. We will accept this Revdex.com complaint as the 30 day written cancellation notice. Ms. [redacted]'s account is being processed for cancellation. We ask that she allow Protect America to assist with any further concerns.

Protect America has received the complaint submitted by Mr. [redacted]. We have reviewed the account and have submitted his contact information to the Do not Call list. We ask that he allows Protect America to assist with any further concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me.
I do not know why the company sent this contract in dispute. As I have told the company the contract isn't  even in the proper account holders name which is me. Secondly my complaint was about service as in not getting any! No responses to phone calls no way to pay my bill online. It took 6 months for a specialist to tell me my email address was spelled wrong to log in. My touch pads battery has been dead for a month they never ordered me a new one. So this contract means nothing. 
Regards,
[redacted]

Thank you for allowing us the opportunity to address Mr. [redacted] concerns. On 1/28/18 Mr. [redacted] contacted our office requesting information on our product and services. After reviewing the initial sales call we found that at 15:23 minutes into the call Mr. [redacted] asked if there’s a contract and...

the sales team member answered yes, then explained the 3-year agreement term. Mr. [redacted] acknowledged that he understood. Prior to Mr. [redacted] signing the agreement, our sales team member explained again at 35:35 minutes into the call, the agreement term and the terms and conditions of the agreement and the sales team member explained that after the 3 year agreement term the account will go month to month and he would be able to cancel service with a 30 day written notice. Mr. [redacted] also agreed to the electronic signature disclosure prior to signing the agreement. At 50:20 minutes our sales team member stated he did not mean to be redundant but he needed to go over the 3-year agreement term with him one final time. 3/*/17-Mr. [redacted] called stating he does not need the service anymore and he just wanted to check it out to see if it would work for him but decided he did not want to continue with the service. We explained the agreement term then offered him the opportunity to offer the service to someone that would be able to utilize it. Mr. [redacted] declined the offer then suggested he would be going to Revdex.com to escalate this situation. On 3/1/18, Mr. [redacted] account went to 3rd party collections due to 5 months past due balance. At this time, we ask that Mr. [redacted] contact Hillcrest-Davidson and Associates at [redacted] to resolve this matter. Regards, Customer Protection

Protect America, Inc. has received the rejection submitted by Mr. [redacted].  As previously mentioned, Protect America did not change anything that caused Mr. [redacted]'s system not to communicate. We've since received the cancellation request and the account is being processed for cancellation.