PADEN'S LAWN SERVICE

Protect America has received the complaint submitted by the Revdex.com on behalf of *** ***; we have a commitment to our customers to resolve their concerns as they ariseIn reviewing his account we have found that he requested to discontinue services on 12/18/Per the terms
and conditions on the agreement a day written notice is requiredThere are no additional payments owed on accountNo refund is owed to himIf he has any further questions or concerns please contact us at 1-***-***-***Sincerely, Customer Protection Department

Protect America, Inchas reached out to Mr*** and discussed the concerns mentionedAs a result it was relayed that the security account has been set to cancel on September 30, This is a result of receiving the cancellation request dated August 31, along with our cancellation policy
that is under our terms and conditions within the contract

Protect America, Inchas received the response submitted by Mr***Upon further review, it was explained on 11/3/that Protect America, Incdid not receive the fax from 10/2/There was a written cancellation request received by Protect America, Incon 11/3/Since that is when the request was received, the account is set to cancel on December 31, As a courtesy to Mr***, Protect America, Incwill apply a credit of $to his account and that will cover the charge for the month of DecemberTherefore, there will be no more charges to Mr***'s account, and it will be cancelled as of December 31,

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and callsWe received his day written cancellation notice accordinglyWe processed the cancellation of the account and we have cleared out the balance owed on the accountWe ask that he allows
Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr* *** *** As per Protect America contract terms and conditions, the contract is for months and we require a day written cancel notice to process the cancellation of the accountThis is indicated on the contract that Mr***
*** signed on November 2, We received the day written cancellation notice and processed the cancellation of the account accordinglyThe balance on the account stands as isWe ask that he allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because: As of July 29, 2015, I have not heard from any representative of Protect America
Regards,
*** ***

Protect America, Incwould like to apologize for the previous response not being suitable for Ms*** Our cancel policy is completely separate from a customer relocating. We do not charge for a customer relocating at any time.Protect America, Inchas a month term agreement for our customersIf a customer is wanting to cancel while still in the initial terms then there is a policy that we go by for a customer to terminate the policy but,there will be a charge provided at that time. We are more than happy to reach out to Ms*** about this current issue at hand and come to an amicable solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as I received an apology from Protect America and they were also able to correct my billing concerns offering to update my system and supplying additional equipment for the protection of my family and home with a locked in rateIn the end Protect America has been fair, generous and kind
Regards,
*** ***

Protect America, Inchas received the complaint submitted by Mr***We’ve had the opportunity to speak with Mr*** regarding his accountThe payment for March is the last charge to Mr***’s account, and it has been pro-rated We ask that Mr*** allow Protect America to
assist with any future concerns

We have received the complaint filed by Mr*** and reached out to him with a resolutionMr***'s cancellation date is set for 4/30/18, with no additional fees to him. Please feel free to contact us at (***) ***-*** should you have any additional questions or
concerns. Regards,Customer Protection

Protect America has received the rejected offer submitted by Mr*** *** and as stated previously, it was determined that he renewed his contract for an extended month term in exchange for a lower rateHe called to terminate the contract stating that he had moved and no longer had the equipmentHe was well advised of the terms and conditions of the contract and was provided the prepaid amount for the remainder of the termHe paid off the remainder balance and sent in his written cancel noticeWe processed cancellation of the account accordinglyWe emailed a copy of the agreement to the email address he provided to usWe ask that he allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Mr*** ***We reviewed the account and calls and we have been able to resolve his concernsWe ask that he allows Protect America to assist with any further concerns

Protect America, Inchas received the complaint submitted by Ms***While we do sympathize with Mr***, our records do not indicate that there was a fax received in October If proof can be provided that the fax was sent, we can revisit the investigationThe account will remain
active until we receive the written request to cancel as it states in the signed agreementWe ask that Ms*** fax that request to ###-###-####Attached is a copy of the agreement

Protect America has received the rejected response submitted by Ms***Protect America has investigated the account in detail and we have advised Ms*** of the outcome of this investigationWe have provided her with various options on termination of the contractAt this time we are unable to reach an amicable resolutionWe ask that she allow Protect America to assist with any further concerns

Protect America has received the rejected offer submitted by Ms*** ***Upon review of the account, it was determined that the alarms she experienced was due to user errorShe is still in contract and we have provided numerous options and educated her with regards to her account and alarm issuesWe ask that she allows Protect America to assist with any further concerns

Protect America has received the complaint submitted by Ms*** ***We appreciate the opportunity to address her concernsWe reviewed the account and callsAs per the Monitoring Agreement's terms and conditions, Protect America requires that the monitoring and service fee is paid through
Electronic Funds Transfer from Customer's bank or financial institution or by Credit CardAs a proposed resolution, Ms*** has the option to prepay her monthly payments using a different credit card or account by calling/Chat with Customer Service at 1(***) ***-*** or utilizing our online bill pay website: www.***.comWe ask that she allows Protect America to assist with any further concerns

Protect America has received the rejected response submitted by Mr*** ***We reviewed the account and callsThe account was cancelled accordingly. We ask that he allows Protect America to assist with any further inquiries

Protect America has received the complaint submitted by Ms*** ***As per Protect America's Agreement terms and conditions, that she signed and provided her verbal consent to on April 07, 2014, the initial term is months, beginning on the date the equipment is shipped to the customerThe
Agreement automatically renews on a month-to-month basis thereafter, unless we receive a day written notice of cancellation from the customerWe received Ms***'s day written notice in April and cancelled the account accordinglyAs a one time courtesy to her, we waived the remaining balance on the accountWe ask that she allows Protect America to assist with any further concerns

Complaint: ***
I am rejecting this response because:I am rejecting this response because:it shouldn't take almost weeks to repair an alarm systemAfter being on the phone over an hour I was told it was going to be rushed to meThis sytem wide outage that you speak about, how does it apply to my situation? I was told by the protect america tech that my sytem board was badSo which is it?
Regards,
*** ***

Protect America has received the rejected response submitted by Mr*** ***Mr*** provided his verbal consent and electronic signature stating that he understood the terms and conditions of the Agreement during the initial recorded sales call dated October 11, We ask that he allows Protect America to assist with any further concerns