Pack & Load Services

Estimate was $and the bill was $Charged for picture boxes and were used On May Pack and Load services packed our home One of the drivers went to Chicago instead of Dubuque and packing started hours later than expected The movers informed that they would need additional supplies and charged my credit card over $for these This was later refunded as this was a mistake However the estimate and bill were over $different A majority of the increase in the bill was for picture boxes at $a pop I unpacked the POD days ago and counted photo boxes, of which were our boxes Total photo boxes they used were I have contacted Pack and Load times and spoke with Kristine She was to forward this information to a manager Today I asked to speak to a manager, but there was not one "in at this time" I have not heard back In addition, multiple items were broken due to poor packing

Run - do NOT walk away from this company - they damage your furniture when loading, they damage it when unloading....they leave your move undone - (dining room table upside down, bed not put together, some boxes out of our apt, and really unpleasant during the move...BUT the real unpleasant news comes when you try to make a claim - they limit their liability to $250 then made us an offer of $121...the damage will cost us - at minimum and with us moving the pieces to the refinisher over $1500...they are unresponsive, nasty, and should not be in business.....

Damaged brand new flooring Invoice [redacted] Moving services on 10/13/ Sales Rep: CF Paid $on 10/12/ The company dropped my washing machine and damaged brand new flooringThey try to glue it back with super glue and then offered to pay me $Yep, $

Incomplete Service including an unfinished move Improper and Unverified Invoicing Unauthorized Card Charge Unprofessional Service Ad Claim Our grievances include: 1) Unprofessional and Incomplete Service as listed by above items 2) Misrepresentation of "Exceptional Customer Service" as Advertised on your website 3) Failure to Provide a "Dependable Pack and Load Experience" 4) Claim of "Taking the Stress Out of Our Move" 5) Improper Credit Card Authorization for these services 6) Overcharged and Unverified Invoice for Services 1) The PLS Nashville called to confirm our move day before but asked no questions or further information concerning our move I reiterated on the phone that we have packed many boxes including the kitchen 2) Movers showed late with no information concerning our needs in our house 3) Many times we caught movers "texting, typing, and sitting" instead of packing The packing was so inefficient that we had to enlis

I was charged for products not used in my move and, have numerous damaged, and/or destroyed items which they are refusing to pay for ON April 25th, 26th and 27th of 2016, Pack and load packed up my house for a relocation move and stored all of my household items in POD's containers for shipping In the process of loading the packers damaged and broke numerous items, some beyond repairAmong the damaged items: Maytag washer and dryer on pedestals $purchase date 3/The washer is not usable, the dryer has a large dent in the frontTV case and cabinet $3/2015, top brokenDining room table scratched, all chairs damaged and table leaf broken $purchase date 12/Antique secretary desk, top broken and handles bent $purchase date 01/1990, Armoire, base broken off $purchase date 2/ Fishing rod rack, totally destroyed purchase date 12/$This is just a portion of the damagesThese items were all purchased with either cash or cre

Quote was expensive but I needed it done then they added extra charges for stairs and long walk etc Quote went from ish to over Service on June They did not finish and or ask me if they could stay and finis they just left and charged me more

Terrible customer service, terrible job execution, failed to communicate terms and conditions with regards to claims, improper packing of truck, etc PLS arrived to pack and load my home on july 28, They didn't pack the entire house, even though I asked them too at least different timesThey charged me for mirror cartons when all they did was wrap a blanket around the mirror and tape a box to the outside (times) They dumped drawers of belongings into boxes creating a huge mess They improperly packed the trucks resulting in multiple items (piano, headboard, dining chairs, etc.) being damaged/destroyed Crew was rude, frequently using extremely foul language and discarding cigarette butts in yard and on porch/sidewalk/driveway They left trash (empty bottles, etc.) in garage and in the yard I had to hire someone to finish packing and cleaning the house I had to make another trip (450+ miles) back to the house to clean and finish loading Many boxes were not full,

Pack & Load Services is far and away and the worst moving company I have ever hiredThree individuals showed up in a rented U-Haul Oct26, 2017, and spent hours before completing the moveFrom previous experiences, they should have accomplished this job in less than hoursThe meter must have been running because the final bill to move minutes away was more than $2, Then when I sought restitution for some items that were lost during the move ($cost to replace the missing items), the company ignored three different calls before finally advising me that I would have to file a police report I am not seeking prosecutionI am seeking to be compensated for items lostSome faith this company has in its employees to have them named in a police report It was a rude experience dealing with customer service and the operations manager who would rather blow the whistle on its own employees or contractors than make the customer happyBest thing would be to pay for the cost of replacing lost items and correct any problems internally; I will never use Pack & Load Services, IncagainShould have chosen local moves in the first place Don't make the same mistake I did

Men sent to assist in loading "pod" lied about hours they were to do job I didn't have paperwork with me, so I believed them and was shorted an hour I confirmed by phone with representative from listed company for men to assist in loading a "pod" at my old address.I agreed and paid for hours MINIMUMOn May 07th the men arrived from Shreveport.One man that had HIS OWN MOVING BUSINESS AND PRESENTED BUSINESS CARDS...ADVISED ME THAT HE AND HIS ASSOCIATE WAS THERE FOR HOURS.I'm currently dealing with the unprepared death of my husband of years in the house we shared for 20.I cry and forget "ALOT"and yes, I have others to help me dailyI had a friend with me at this time, Ms [redacted] who can share in what time I was told we had to fill the "pod" or PAY AN ADDITIONAL $PER HOUR!! I told him I didn't have any extra so lets work fast and hardI often caught this "head guy" on the phone and told him he needed to work and do that laterNo, I didn't "tell on him" when hi

Won't return $charge even though we canceled on the same day as calling them We canceled them within an hour of calling them the first timeI called them thinking they would still give our $back but the gal I talked to there( Joanie) said that the fee is for cancelingI asked to talk to her supervisorShe put me on hold & then came back later & said that [redacted] said no to refunding our money

Misrepresented their services - Over charged I hired PLS to pack a POD for storage based on a recommendation from PODS website I spoke with a sales person who said they specialize in loading podsThey promised to send professional movers with tie downs, shrink wrap and disposable blankets that I would be charged for to pack my POD They sent two college kids with little experience and unprepared They came without tools to take apart beds, they came without any shrink wrap to hold drawers in place or secure my furniture The "blankets" were thin paper that without shrink wrap just slid off the furniture I supplied them with Mattress Bags and they carried the mattresses to the dirty garage floor to put the mattress into the bag They were not professional movers they spent a lot of time trying to figure out how to move stuff and what to do and I was charged extra because they went over hours I called the corporate office as soon as I realized they were ill equipped and unp

As with many unsuspecting customers (people), reporting to the Revdex.com, I want to help point a spotlight on the Pack & Load and warn others to just what type of company these people areThey are not concerned with building a reputable company with values, ethics, and morals No, instead they work in the shadows, never to be seen or to deal with public face to face because they have no integrity or concern for anything besides how to scam the next unsuspecting person out of there money In our case, my wife hired Pack & Load, to load a pod for us on an upcoming move we had planned several weeks in advanceThat night, once I learned what they were charging to do our work, we quoted with a local company that provides the same service and found the cost to be less than half of what we were being charged from Pack & Load Furthermore, we learned that Pack & Load, not being a company within our city or state, merely hires day laborer's to show up at our door I called Pack & Load back within one day and canceled our move with them and was issued an invoice with a zero balanceA few days later, we learned that our card had been billed a cancellation fee I called Pack & Load back and was told that because we signed agreeing to the fee, they were entitled to take our money So here is where ethics come into play and speaks volumes about the type of company Pack & Load are and the reputation they are building Yes we did sign the document and legally Pack & Load can take our money as they did, but when we canceled just one day after and weeks in advance of the move, we know they have not called and scheduled the day laborers just yet, nor is anyone out anything because we canceled It's only an unscrupulous company without ethics or morals that will feel good about taking money from people for doing nothing