On if account is paid we also faxed over a letter to *** On we again faxed letter and invoiceOn 3/ [redacted] we faxed information againOn 3/ [redacted] we called customer and again offered to discount the amount owed if they would please come and remove their items from storageCustomer began screaming and refused to accept our offer, stated to our employee screw that he should not have to pay anything he did put the items in storageOn 3/ [redacted] we again faxed over the same documentsOn 4/ [redacted] we left message for customer informing them the items are going to be auctioned to please call us it was urgentOn 4/ [redacted] we called customer and let them know Monday was last day we can accept payment and schedule the items to be picked up before they are auctioned, customer began cursing said he is not paying anything and hung up on usWe understand he is not in an easy situation but as a company we have rules and regulations we need to follow and apologize that he feels it took so long to get any informationHowever, we gave this customer more than ample opportunity to retrieve his items from storageThe belongings were auctioned on
On if account is paid we also faxed over a letter to *** On we again faxed letter and invoiceOn 3/ [redacted] we faxed information againOn 3/ [redacted] we called customer and again offered to discount the amount owed if they would please come and remove their items from storageCustomer began screaming and refused to accept our offer, stated to our employee screw that he should not have to pay anything he did put the items in storageOn 3/ [redacted] we again faxed over the same documentsOn 4/ [redacted] we left message for customer informing them the items are going to be auctioned to please call us it was urgentOn 4/ [redacted] we called customer and let them know Monday was last day we can accept payment and schedule the items to be picked up before they are auctioned, customer began cursing said he is not paying anything and hung up on usWe understand he is not in an easy situation but as a company we have rules and regulations we need to follow and apologize that he feels it took so long to get any informationHowever, we gave this customer more than ample opportunity to retrieve his items from storageThe belongings were auctioned on