Pacific Office Automation

Complaint: [redacted] I am rejecting this response because: While a service rep was dispatched and the machines were fixed this time, the monthly volume dispute has not been resolved I did receive a phone call from a rep at Pacific Office Automation requesting a time to come to my office next week I just returned his call and will schedule an appointment to attempt an agreeable resolutionSincerely, [redacted]

Pacific Office Automation provides maintenance services on printers and similar equipment that is leased due to the fact that such equipment will necessarily require regular and effective maintenance workDifferent types of equipment and different levels of usage will cause equipment to need
service at varying intervals of useThere is nothing in the service records for this particular piece of equipment that indicates abequipment performance for the type of equipment and its level of usageThat said, the customer's complaint on this issue is noted and an appropriate inquiry will be directed into the particular service records and performance at issuePacific Office Automation desires all customers to be pleased with equipment performance and will work to satisfy this issue

Pacific Office Automation is seeking details on this complaint and will work to resolve amicably.Pacific Office Automation leases do contain terms that have an "auto renewal" clause, making lease terms extendable if a specific set of actions are nottaken within a specific datePacific Office
Automation typically would not own the equipment by this point of the lease, limiting its ability to cancel renewal terms or similar.However, I do not have details on the facts of the customer's complaint to state with specificity if the appropriate procedures were followed in this caseRegardless, Pacific Office Automationhas no wish to alienate a small business owner and apologizes for any inconvenience.I will follow up shortly

Pacific Office Automation representatives will meet with the customer next week (week of 12/28/15) to attempt to come up with a reasonable solution to the matter
It is always the intent and goal of Pacific Office Automation to have clarity and accuracy in billing to customers

Pacific Office Automation made no specific guarantee regarding long term storage of the equipment at issue during the lease term. Pacific Office Automation did promise to work with the customer to store the equipment for short periods if such action were possiblePacific Office Automation
received the request to store the equipment and is working tofind a way to do so with its current spaceThis information has been communicated to the customer.Pacific Office Automation is currently constructing a new on site warehouse and storage facility, which should be completed and operational this monthAt that point, storage of the equipment in question will be more feasible.Pacific Office Automation will continue to work to find a place to store the equipment, but does dispute that there was a contractual or specific promise to store the equipment regardless of timing or circumstance

Thank you for your response.
A repair tech did come to repair the broken copiers but I have not received any communication from Pacific Office Automation regarding the billing dispute
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Manager
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Telephone ***
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Pacific Office Automation has billed the customer in line with its understanding of the contractual agreement between the parties. It is not the intent of Pacific Office Automation to cause ill will with customers and any dissatisfaction as noted here is treated seriously. My understanding is that the customer is receiving maintenance services as this issue is resolved.
Pacific Office Automation requires a short time to complete an internal review on the specifics of the complaint and will follow up with the customer directly in a short period of time.

Complaint: [redacted]I am rejecting this response because: While a service rep was dispatched and the machines were fixed this time, the monthly volume dispute has not been resolved.  I did receive a phone call from a rep at Pacific Office Automation requesting a time to come to my office next week.  I just returned his call and will schedule an appointment to attempt an agreeable resolution. Sincerely,[redacted]