Pacific Hot Tub Solutions LLC

Complaint: [redacted]I am rejecting this response because:  The explanation from the business is mistaken.  My receipt from the business is clearly marked 2009 as the model year of the hot tub, and the serial number was not filled in on the form.  The people who delivered the spa gave me a copy of a warranty form before they left, and they filled in the serial number of the tub on that form, as taken off the hot tub itself.  I contacted Hot Springs and gave them the serial number, which they said identified the hot tub as manufactured in 2007.  Scott S[redacted] told my wife and I the hot tub was a 2009, and he clearly wrote 2009 on the sales receipt.  I'm just grateful the hot tub works, since his installers left before the tub was even half full of water, and I never got Scott S[redacted] promised testing of the tub once installed, to verify that it was working correctly.  The installers had another appointment. 
The only buyer's remorse I have is that I got involved with an unethical business.  As I have the written proof of misrepresentation from the business itself, I have no choice but to pursue further action against Pacific Hot Tub Solutions.Sincerely,[redacted]

All required components need to be in place before we can proceed with any repairs.

The consumer has a hot tub that he continues to say is not heating correctly; however, we have, since our initial visit to his property, told him in order for his tub to heat to proper temperatures and work properly he needs a proper cover. His tub is wired on a 110v circuit which will take...

approximately 24 hours for the tub to heat to 104 if it has an insulated cover which prevents all of the heat from escaping out of the open top.  He does not have this type of cover, which is a required component for a hot tub.  His "temporary cover" is nothing more than a thermal blanket which is designed to assist the main cover in reducing heat loss as well as minimize the absorption of water into the insulated cover. By his own admission, he states that his tub gets warm but not hot.  He states that the thermostat does not work and that he can not control the tub by turning it up or down.  The reason for this is because the hot tub does not have an appropriate insulated cover.  The pump has to continue to work because that is how the tub heats.  Water is pumped through the heater which then circulates and heats up the water.  Because there is no cover the water is cooling down as fast as it is heating up, especially in the cold weather we have had for the past 4 months. Because it is trying to heat and cycle the water when he turns the temperature up or down it will not shut off and he can not turn the pump on or off  because it is already on trying to heat so it can't be turned off while heating. The consumer does not seem to understand his tub is doing everything it is supposed to but all he is doing without a cover on his tub is heating the air.  It would be like leaving all the doors and windows open in your house and setting the heat to 70 degrees on your furnace.  If it is colder than 70 degrees outside the furnace is never going to stop running nor will the house get to 70 because your heating the air outside.  The consumer does not seem to understand this concept.  If he does not want to purchase a cover from us, that is fine.  This is not a tactic to up-sell a cover.  He NEEDS a cover in order for his hot tub to function property and again, we have advised him of this from our initial visit to his property. As for hanging up on the consumer, I did tell the consumer I would no longer continue to have the very lengthy circular conversation I was having with him.  I had other customers waiting patiently in my shop and our conversation was not productive.  I continued to advise the consumer he needed to get a cover for his hot tub in order for his tub to work properly.  I told him to contact us when he either had or wanted to get a cover but until then there was nothing further I could do for him. My technician is confident once an appropriate cover is in place the hot tub will function properly.

I have already responded to this.  We had a signed consignment agreement.  We exercised the 20% allowed per the agreement. 'It is unfortunate that the consumer believed their hot tub was worth more than it was.   We had an agreement to sell it for an amount and an agreement which allowed us to negotiate that price down as needed.