Pacific Gas & Electric Company

Initial Business Response /* (1000, 15, 2015/06/26) */
Resolution:
[redacted] spoke to the [redacted] on 5/26/15 and advised that we did not receive a police report naming her ex-husband
[redacted] advised that she will fax the fraud packet to [redacted]; awaiting the fax for...

further review
[redacted]'s [redacted] received a copy of the police report and confirmed that the police report names an unknown suspect & does not name her ex-husband; [redacted]'s theft affidavit names her ex-husband
* In addition, PG&E confirmed that the [redacted]'s relatives lived at the disputed address: they will need to be named in the police report as well
* The [redacted] will also need to provide a witness signature on her identify theft affidavit and will need to provide proof of residency for the disputed timeframe of 7/2012 to 12/2014
Initial Consumer Rebuttal /* (3000, 17, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*All requirements of the Fair Credit and Reporting Act have been met:
-Positive identity of victim has been provided and approved.
-Police report has been provided.
-Affidavit of identity theft has been provided.
This request can only be denied under certain circumstances documented in the FCRA 609(e). Please provide the clause for denying the application from section 609(e) subsection (5).
*PG&E has so far provided no information on the fraudulent account. Without documentation from PG&E regarding who opened the accounts, names, addresses of persons no suspects can be listed on the police report.
*No known relative live at the address in dispute.
*PG&E is required to provide evidence of relatives that lived at the disputed address if they are to be named in the police report.
*Proof of residency during the disputed period has previously been provided including all utility bills and signed copy of all leases.
*If PG&E has evidence or names of suspects they are welcome to provided that information directly to the detective in charge of the case, or please provided it to us and we will pass ** along so they can be investigated further.
*A new affidavit has been provided as requested.

* PG&E included a 15 day notice on the customer's [redacted] bill and sent a 48 hour notice on [redacted]; both items fulfill PG&E's CPUC approved Rule 8 requirement for past due notification
* In accordance with CPUC approved Rule 6. B, PG&E can charge a re-establishment deposit...

when the service has been interrupted for non-payment
* Customer Relations was unable to speak directly to the customer; service was interrupted a second time on [redacted] while disputing the deposit
* Customer Relations left a message [redacted] apologizing for the [redacted] interruption and confirmed that the deposit has been waived; provided a direct contact number to discuss further if needed* PG&E offer email reminders to remind customer's before the bill is due or to remind customers after the bill is due; customer can update the online profile to receive the appropriate email notifications