Pacific Foresight Security

To whom it may concern:I have done a great deal of research on this complaint today. Here is my response. This customer was in a contract at their place of business for security monitoring that was signed June of 2014. This contract length was for a term of 5 years as the customer was given the...

installation labor and equipment at no charge. The customer lost their lease at their facility and we activate and fixed the system free of charge at their new location. The customer signed an agreement on 10/10/2016 for a term of 3 years for this new location. With the new location and new agreement their old agreement was terminated. With the move the billing was only $16 and some change for the time the first system was monitored in October. Once the new system was activated the CC was billed for the pro-rated billing for the quarter and the $16 and change. I have thoroughly investigated the claim and have determined that we did not bill the customer inaccurately. The remaining $1600.00 bill is for the remainder of the contract and that portion can be waived if the client will continue their services with us. We would be more than happy to reactivate the system. I do have a copy of the contract that was signed but will not be attaching that as it has privacy information. Thank you,Casey W. B[redacted]Director of Branch Operations [redacted]