6/8/From: Pacific Endodontics DrSaman G [redacted] To: Revdex.com Re: Revdex.com Complaint ID [redacted] ( [redacted] ) Attn: Ms [redacted] Dear Revdex.com, Our office would like to respond to the complaint received about our businessPatient was referred by his general dentist to our specialty Endodontic practice on 8/18/for evaluation and treatment of the upper right quadrantRoot canal treatment had been previously initiated on tooth #at a previous dental officeAfter informed consent was attained, root canal treatment was completed at our office on tooth #on 10/20/Documentation that root canal treatment was completed on tooth #includes radiographs and the final report We would be more than happy to provide these dental records to verify completion of endodontic treatment on tooth #On 6/8/I was able to contact patient's mother in order to clarify the situationHis mother said that patient is still having discomfort on the upper right side including hot/cold sensitivityI informed her that another tooth may be involved and recommend to have patient come back to our office for reevaluation free of chargeIf the patient schedules a follow-up, we can see what are his symptoms and determine the correct treatment protocol in order to resolve this matterIf you have any questions in regards to this matter please let us know
6/8/From: Pacific Endodontics DrSaman G [redacted] To: Revdex.com Re: Revdex.com Complaint ID [redacted] ( [redacted] ) Attn: Ms [redacted] Dear Revdex.com, Our office would like to respond to the complaint received about our businessPatient was referred by his general dentist to our specialty Endodontic practice on 8/18/for evaluation and treatment of the upper right quadrantRoot canal treatment had been previously initiated on tooth #at a previous dental officeAfter informed consent was attained, root canal treatment was completed at our office on tooth #on 10/20/Documentation that root canal treatment was completed on tooth #includes radiographs and the final report We would be more than happy to provide these dental records to verify completion of endodontic treatment on tooth #On 6/8/I was able to contact patient's mother in order to clarify the situationHis mother said that patient is still having discomfort on the upper right side including hot/cold sensitivityI informed her that another tooth may be involved and recommend to have patient come back to our office for reevaluation free of chargeIf the patient schedules a follow-up, we can see what are his symptoms and determine the correct treatment protocol in order to resolve this matterIf you have any questions in regards to this matter please let us know