Pacific Coast Feather Company Reviews (%countItem)
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Pacific Coast Feather Company Rating
Address: 901 W Yamato Rd Ste 250, Boca Raton, Florida, United States, 33431
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I ordered a Pacific Coast Feather Bed in early July of this year. This product comes with a 5 year warranty. I have treated it as recommended, including routine fluff & rotate.
After just a few months of use, it became unusably flat. I sent an email with purchase info and was told rather quickly that they would NOT be honoring their warranty because "feathers go flat when people lay on them".
Why have a warranty then? I chose their product specifically because I knew I would be covered if the product didn't function properly. And here we are. Not even a year of use.
I just sent the following message to *** <***@gmail.com>:
Dear ***, I am sorry to learn that you were not able to obtain a late return option from Amazon.com.
As a one-time courtesy I will be happy to request a refund check be sent to you. Please read the below for how to return your product.
Your return authorization number is ***. This should be noted on the outside of the box when you return the product. This will help in facilitating your return. Your package should include the product along with purchase receipt or a copy of your original Amazon.com order confirmation. If you are unable to print a copy of your original Amazon.com order confirmation, please feel free to email us a copy before shipping your feather bed.
We recommend you return your product through UPS Ground, FedEx Ground or USPS insured so it can be traced if there's an issue. Please keep a copy of your return tracking number, as we will be unable to refund you if the shipment is lost and can't be tracked.
Ship your feather bed to this address:
Pacific Coast Feather Company Attn: Renee B - *** Consumer Relations
1736 4th Avenue South, Suite B Seattle, WA 98134
Be sure to include your name, address and phone number in the package.
Depending on the time of year, it could take up to six weeks to process and ship out your warranty refund after we receive your item.
We thank you for your patience in this matter.
Best,ReneeConsumer Response SpecialistPacific Coast Bedding
Complaint: ***
I am rejecting this response because:
The return shipping will cost more than the return is worth. That makes NO sense.
Sincerely
Dear ***, Thank you for following up with Pacific Coast®.As you are not comfortable with shipping the feather bed back to us for a refund, I can offer you an upgraded replacement. Our Luxury EuroRest™ Mattress Topper not only has cotton quilting on both sides to act as a cushion between the sleeper and the feathers, but also has a channel design that allows the owner to run their hands up the channels for easy fluffing.
Please read the below information on how to obtain a replacement option.
In order to provide you with a warranty replacement we ask that you remove ALL tags from your mattress topper and mail them to the address provided.
Your return authorization number is ***. This should be noted on the outside of the envelope when you return the tags. This will help in facilitating your return. Along with the tags, please provide a copy of your Amazon.com proof-of-purchase / order confirmation email
Mail your tags to this address:
Pacific Coast Feather Company Attn: Renee B - *** Consumer Relations
1736 4th Avenue South, Suite B Seattle, WA 98134
Be sure to include your name, shipping address and phone number along with the product tags.
Depending on the time of year, it could take up to six weeks to process and ship out your replacement product after we receive your tags.
We thank you for your patience in this matter.
Best,ReneeConsumer Response SpecialistPacific Coast® Bedding
Complaint: ***
I am rejecting this response because: We've emailed back and forth a few times about this.
Sincerely
A order was placed with this company for two pillows and two pillow protectors . The company according to their web sit split my order into two packages. I got the two pillow protectors but The second package never arrived. I searched all over and it was not found.
I contacted customer service to notify them I didn’t receive my package and was told that had to check with neighbors and even file a police report. I was told they would track down the package and replace it. What a hassle. I suppose to do extra because they didn’t ship it correctly?
They said on Friday the sixth
“In the meantime, I have contacted FedEX to conduct a trace for the lost package, this process will take about 48 business hours to complete”
“instances like this, we can only offer replacements, and in order to receive the replacement(s) for your missing order, please submit, in writing, a detailed explanation about the lost package to: [email protected].“
So I messaged that e mail telling them what happened they did and I heard nothing.
On Saturday the 7th I messaged them again and I heard nothing until Sunday.
Monday comes and they ask me in an e mail that I immediately replied to if I want a refund or exchange and I told them refund and they ignored getting back to me.
It is now been 15 days and this company still has not refunded or replaced my order. Every e mail is just going around in circles. Their customer service stops just short of accusing their customers of stealing the package themselves. I have sold on e bay for 20 years and know for a fact that this company could have taken more effort to ensure that I received the package. It’s called signature confirmation.
I ordered this pillow and another in queen size, yet received standard size pillows. I then called Kathleen and explained the situation. She gave me nothing but attitude and when I told her I was going to leave a review for this experience, she hung up on me. I then called Stephanie, who defended Kathleen's actions and would not admit that hanging up on a customer is unprofessional. Due to the incorrect order and being hung up on, I requested that the order be corrected and discounted. Stephanie then told me it was unreasonable for me to be asking for a discount and that I can send the pillows back for a refund or exchange them and those are my only two options. She then informed me that she was going to "disconnect our phone conversation" and did exactly that.
Mr. received a full refund for both his orders on 10/29/18 and was contacted regarding the refunds. We consider this issue closed on our end.
Complaint: ***
I am rejecting this response because: Nothing was done to coach the rude service agent and the refund was given after items were sent back. Something should have been done to make up for this terrible experience.
Sincerely