Pacific Coast Feather Company

Pacific Coast offers a very generous Night Comfort Guarantee This allows the customer to use the product in order to see if it provides the best sleep experience per their specifications This guarantee begins the day the customer receives the order The customer received her order on 04/08/ We are highly aware that at some times problems may occur after the day period and we handle those on a case by case basisHowever, months is a considerable amount of time for the customer to know that the item do not work for them and that she was experiencing a allergic reaction We are more than willing to make a one time exception to our return policy and allow the customer to return the product for a refund We are also willing to send the customer a return label and waive the return shippingAt this time we are unable to offer the customer a free product

Please be advised the customer has been contacted as of today’sdate - 11/16/? Ms [redacted] was informed that because FedEx could not locateher order, a replacement item was processed on 11/05/ Per FedExtracking information, this item was delivered to the address listed on11/13/

Revdex.com: This complaint has been resolved.? Thanks for your assistanceSincerely, [redacted]

Please be advised that the transactions showing on the customer account are “Pending Transaction Authorizations” (PTA), not actual charges When their financial institution notices the customer is attempting to place an order they will pull those funds aside until the transaction comes through to attach it to Pacific Coast charges the credit or debit card used for the purchase once the items are available and ship out of our warehouse If for any reason, the order is unsuccessful or cancelled that particular transaction will fall off of the account within a couple of daysThe representative has been spoken to and the necessary steps have been taken

Pacific Coast offers a very generous Night Comfort Guarantee.? This allows the customer to use the product in order to see if it provides the best sleep experience per their specifications.? This guarantee begins the day the customer receives the order.? The customer received her order on 04/08/2016.? We are highly aware that at some times problems may occur? after the day period? and we handle those? on a case by case basisHowever, months is a considerable amount of time for the customer to know that the item do not work for them and that she was experiencing a allergic reaction.? We are more than willing to? make a one time exception to our return? policy and allow the customer to return the product for a refund.? We are also willing to send the customer a return label and waive the return shippingAt this time we are unable to offer the customer a free product

Complaint: [redacted] I am rejecting this response because: There should have been no hold placed on any money in my bank if the product wasn't going to be shipped There was no issue on my end with the order so the issue came from the businessTo tie up my money for days is unacceptable Sincerely, [redacted]

I spoke directly with the customer this morning and asked had the pending authorizations fallen off of her account and she verified that they had fallen off approximately days ago I explained the process to the customer and apologized for any inconvenience any of this has caused She thanked me and said she was satisfied

Complaint: ***
I am rejecting this response because: There should have been no hold placed on any money in my bank if the product wasn't going to be shipped There was no issue on my end with the order so the issue came from the businessTo tie up my money for days is unacceptable
Sincerely,
*** ***

I was not satisfied at all per the customer service reps statement and I did not speak to them this morningIt was late afternoon I am simply done with the situation and will never purchase another product from them again.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please be advised the customer has been contacted as of today’sdate - 11/16/
Ms*** was informed that because FedEx could not locateher order, a replacement item was processed on 11/05/
Per FedExtracking information, this item was delivered to the address listed on11/13/

Please be advised the customer has been contacted as of today’sdate - 11/16/
Ms*** was informed that because FedEx could not locateher order, a replacement item was processed on 11/05/
Per FedExtracking information, this item was delivered to the address listed on11/13/

Please be advised that the transactions showing on the customer account are “Pending Transaction Authorizations” (PTA), not actual charges. When their financial institution notices the customer is attempting to place an order they will pull those funds aside until the transaction comes
through to attach it to. Pacific Coast charges the credit or debit card used for the purchase once the items are available and ship out of our warehouse. If for any reason, the order is unsuccessful or cancelled that particular transaction will fall off of the account within a couple of daysThe representative has been spoken to and the necessary steps have been taken

Revdex.com:
This complaint has been resolved. Thanks for your assistanceSincerely, *** ***

Complaint: ***
I am rejecting this response because: There should have been no hold placed on any money in my bank if the product wasn't going to be shipped? There was no issue on my end with the order so the issue came from the businessTo tie up my money for days is unacceptable
Sincerely,
*** ***

I spoke directly with the customer this morning and asked had the pending authorizations fallen off of her account and she verified that they had fallen off approximately days ago? I explained the process to the customer and apologized for any inconvenience any of this has caused? She thanked me and said she was satisfied

Pacific Coast offers a very generous Night Comfort Guarantee.? This allows the customer to use the product in order to see if it provides the best sleep experience per their specifications.? This guarantee begins the day the customer receives the order.? The customer received her
order on 04/08/2016.? We are highly aware that at some times problems may occur? after the day period? and we handle those? on a case by case basisHowever, months is a considerable amount of time for the customer to know that the item do not work for them and that she was experiencing a allergic reaction.? We are more than willing to? make a one time exception to our return? policy and allow the customer to return the product for a refund.? We are also willing to send the customer a return label and waive the return shippingAt this time we are unable to offer the customer a free product

I was not satisfied at all per the customer service reps statement and I did not speak to them this morning. It was late afternoon.  I am simply done with the situation and will never purchase another product from them again. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
This complaint has been resolved.  Thanks for your assistanceSincerely, [redacted]

Please be advised that the transactions showing on the customer account are “Pending Transaction Authorizations” (PTA), not actual charges.  When their financial institution notices the customer is attempting to place an order they will pull those funds aside until the transaction comes...

through to attach it to.  Pacific Coast charges the credit or debit card used for the purchase once the items are available and ship out of our warehouse.  If for any reason, the order is unsuccessful or cancelled that particular transaction will fall off of the account within a couple of days. The representative has been spoken to and the necessary steps have been taken.

Pacific Coast offers a very generous 30 Night Comfort Guarantee.  This allows the customer to use the product in order to see if it provides the best sleep experience per their specifications.  This guarantee begins the day the customer receives the order.  The customer received her...

order on 04/08/2016.  We are highly aware that at some times problems may occur after the 30 day period and we handle those on a case by case basis. However, 5 months is a considerable amount of time for the customer to know that the item do not work for them and that she was experiencing a allergic reaction.  We are more than willing to make a one time exception to our return policy and allow the customer to return the product for a refund.  We are also willing to send the customer a return label and waive the return shipping. At this time we are unable to offer the customer a free product.