Initial Business Response /* (1000, 11, 2017/10/17) */
The Ombudsman's Office has reviewed the insured's concerns and can confirm that the policy was cancelled as per the insured's request correctly per the policy wording and the outstanding balance is payable to the policy
Initial Consumer
Rebuttal /* (3000, 13, 2017/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree that the policy has $*** cancellation fee for days! I am very disappointed with Aviva, we were with them for approx yearsWith our home and vehicle insurance continuesly raising, without explanation! We have and will continue to tell people of Aviva's outrageous cancellation fee! We have family members and friends dropping Aviva and moving to the same one we moved with!
Final Business Response /* (4000, 15, 2017/10/25) */
The outstanding balance after the policy was cancelled as per the insured's request is accurateNo refund is pending
Initial Business Response /* (1000, 5, 2015/12/24) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@avivacanada.com
A Final Position Letter was sent to the complainant on December 24, The letter was sent via Registered Letter and outlines
what transpired on the account
Initial Consumer Rebuttal /* (3000, 7, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not recieved any registered letters or been told ever other than my one phone call after I made a payment on December 5th that I was no longer insuredThis was After I made a month and a half payment on December 5th therefore I should be insured until mid January at the least or will take my business elsewhere with the refund I much deserve from being frauded
Initial Business Response /* (1000, 11, 2017/10/17) */
The Ombudsman's Office has reviewed the insured's concerns and can confirm that the policy was cancelled as per the insured's request correctly per the policy wording and the outstanding balance is payable to the policy
Initial Consumer
Rebuttal /* (3000, 13, 2017/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not agree that the policy has $*** cancellation fee for days! I am very disappointed with Aviva, we were with them for approx yearsWith our home and vehicle insurance continuesly raising, without explanation! We have and will continue to tell people of Aviva's outrageous cancellation fee! We have family members and friends dropping Aviva and moving to the same one we moved with!
Final Business Response /* (4000, 15, 2017/10/25) */
The outstanding balance after the policy was cancelled as per the insured's request is accurateNo refund is pending
Initial Business Response /* (1000, 5, 2015/12/24) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@avivacanada.com
A Final Position Letter was sent to the complainant on December 24, The letter was sent via Registered Letter and outlines
what transpired on the account
Initial Consumer Rebuttal /* (3000, 7, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not recieved any registered letters or been told ever other than my one phone call after I made a payment on December 5th that I was no longer insuredThis was After I made a month and a half payment on December 5th therefore I should be insured until mid January at the least or will take my business elsewhere with the refund I much deserve from being frauded