Revdex.com spoke to [redacted] at business and the following was relayed: We are currently making efforts to resolve thisSpoke to customer on 3/and personally offered to come out with a different representative, apologized, and offered discounts to the consumerWe are currently waiting for the consumer to accept and arrange a time to meet
After an exhaustive search for the obsolete hardware we have found a source that matches the current hardware so we may complete the warranty work of the rusted hardwareWe are calling the customer today, 9/14/17, to set a date for the work to be done and completed at no cost to our customer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have had many conversations with PaceThey refused to give installation manual or proper drawing as to how they would resolve problemHad to have someone else fix problem as weather & insects were infiltrating openings in house left by Pace installersHad to repair interior damage caused by Pace improper installationThe put lien on houseRegards, [redacted] ***
Pace windows did an excellent job on my windows that I finally replacedThere was a five man crew that got it done in one dayCleaned as they were working on each windowsThe salesman did a good demonstration of the windows and what we were expectingIt took while but the wait was worth waiting for!!!! I didn't have problem with themEverything works and if I have a problem I know who to call and it will be coveredIts nice to look out my windows now
Revdex.com spoke to [redacted] at business and the following was relayed: We are currently making efforts to resolve thisSpoke to customer on 3/and personally offered to come out with a different representative, apologized, and offered discounts to the consumerWe are currently waiting for the consumer to accept and arrange a time to meet
After an exhaustive search for the obsolete hardware we have found a source that matches the current hardware so we may complete the warranty work of the rusted hardwareWe are calling the customer today, 9/14/17, to set a date for the work to be done and completed at no cost to our customer
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have had many conversations with PaceThey refused to give installation manual or proper drawing as to how they would resolve problemHad to have someone else fix problem as weather & insects were infiltrating openings in house left by Pace installersHad to repair interior damage caused by Pace improper installationThe put lien on houseRegards, [redacted] ***
Pace windows did an excellent job on my windows that I finally replacedThere was a five man crew that got it done in one dayCleaned as they were working on each windowsThe salesman did a good demonstration of the windows and what we were expectingIt took while but the wait was worth waiting for!!!! I didn't have problem with themEverything works and if I have a problem I know who to call and it will be coveredIts nice to look out my windows now