P. Musto & Sons, Inc.

I would first like to apologize that the Revdex.com has had to get involved in this matter. It is our intention to handle any issues that our customers have both professionally and promptly I am grateful to the Revdex.com for being an avenue of appeal when our
customers do not feel that they have received the service they deserveAfter reviewing this situation, it is clear that we fell short of providing exceptional serviceI have issued a credit to Mr*** account for the full amount of $Once again I apologize that we did not handle this issue more promptly Tracy J*** Vice President TLC Plumbing & Utility

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Here at TLC our goal is to always provide superior service, from the first point of contact until the job is complete. It seems that in your case we fell short in the end, not having left the owner’s manual or warranty information. Today we reached out to you and scheduled a meeting, to go...

over warranty information and to check the unit so that the panels you wish to remove are easier to adjust. Although we’re grateful to the Revdex.com for being an avenue for our customers, we really like to be able to fix issues on our own when they arise. Thank you for bringing this to our attention and we’ll see you next week.   Becky W[redacted]TLC Plumbing & Utility