P C I

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: [redacted] resperensative inspected the vehicle and confirmed the engine failure was due to mechanical wear and tearAlso from various shops and also [redacted] stated that the suspension and the engine mount would have to be damaged to declare if a speed bump or pothole could have did damageThere findings shows that it was wear and tear which is a mechanical issue not related to any type of accidents cause by driver Regards, [redacted]

We've contacted the customer and provided the remedy sought

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Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Be as it may the vehicle engine failed because of mechanical wearAs they clearly stated I brought my vehicle in to be serviced by them as scheduledI had the vehicle less than a year so the oil changes and fluid changes match what is normally done to a vehicleSo even though I know it was serviced and now they just proved they serviced my vehicleI still owe the bank 5,dollars on the vehicle that malfunctioned because of mechanical wear and tear that occurred before I purchased vehicle and was covered upWithin the first week the engine light was on I took it back and the serviced the alternator, some how they left that tidbit of information out

Mr***,Per our phone conversation attached is a copy of the WE Owe and a copy of the Buyers Guide. Ms*** purchased the vehicle on 6/16/2016. A We Owe was filled out and signed by Ms*** Stating that we would do the following: Free Oil Changes, Center Console Cover, and A/C (I am not sure what the A/C means, but there is a check mark next to it). We were finally able to find the Console Cover and that was replaced around August 24th, 2016. Around April 6th, Ms*** brought her vehicle next door to Philmark Service CenterThey did an Oil Change and replace the fluids for her. Attached you will also find the Buyers Guide. The Buyers guide states that the Warranty is Month or miles Engine, Transmission and Drive Axles. Ms*** signed the buyers guide on the second page. Please let me know if you have any questions. I would love to get this resolved. The owner always goes above and beyond for his customers, but as you know you cant make them all happy.Thanks,Leslie H

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response...

because: [redacted] resperensative inspected the vehicle and confirmed the engine failure was due to mechanical wear and tear. Also from various shops and also  [redacted] stated that the suspension and the engine mount would have to be damaged to declare if a speed bump or pothole could have did damage. There findings shows that it was normal wear and tear which is a mechanical issue not related to any type of accidents cause by driver. 
Regards,
[redacted]