Initial Business Response / [redacted] (1000, 11, 2015/10/22) */ Ozark Fence did look at a gate repair needed by [redacted] ***At that time we were having a high volume of estimates to respond to and did not get and estimate to them untill contacted by the Revdex.comI have since sent and estimate and contacted *** [redacted] to confirm they have received it Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our complaint was regarding poor customer serviceThe woman who took our calls said she would get back to us immediately that day to let us know the status after each call to herShe never did respond to us in a week period until the 2nd contact by the Revdex.comHer only response to us then was an estimate by emailThe estimate amount was $2400, which was way out of line as we had it fixed for $She never contacted us directly to explain why it took so long, etcVery poor customer service, poor response time and exaggerated repair amountWould not ever use them again nor refer anyone to them Final Business Response / [redacted] (4000, 30, 2015/12/04) */ To Whom It May Concern, We did receive several phone calls and emails from Mrs [redacted] and did not respond in a timely manner because of a back log of workI did send her and estimate that she considered to high but it is in line with our pricing policiesI apologize this incident happened we will try to improve our customer service [redacted] Ozark Fence Inc Final Consumer Response / [redacted] (2000, 33, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was just very very bad customer service
Initial Business Response / [redacted] (1000, 11, 2015/10/22) */ Ozark Fence did look at a gate repair needed by [redacted] ***At that time we were having a high volume of estimates to respond to and did not get and estimate to them untill contacted by the Revdex.comI have since sent and estimate and contacted *** [redacted] to confirm they have received it Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our complaint was regarding poor customer serviceThe woman who took our calls said she would get back to us immediately that day to let us know the status after each call to herShe never did respond to us in a week period until the 2nd contact by the Revdex.comHer only response to us then was an estimate by emailThe estimate amount was $2400, which was way out of line as we had it fixed for $She never contacted us directly to explain why it took so long, etcVery poor customer service, poor response time and exaggerated repair amountWould not ever use them again nor refer anyone to them Final Business Response / [redacted] (4000, 30, 2015/12/04) */ To Whom It May Concern, We did receive several phone calls and emails from Mrs [redacted] and did not respond in a timely manner because of a back log of workI did send her and estimate that she considered to high but it is in line with our pricing policiesI apologize this incident happened we will try to improve our customer service [redacted] Ozark Fence Inc Final Consumer Response / [redacted] (2000, 33, 2015/12/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) This was just very very bad customer service