From: [redacted] [mailto: [redacted] ] Sent: Friday, July 17, 3:PM To: drteam < [redacted] > Subject: Response to Complaint # [redacted] Hello, This is The [redacted] teamWe had received a complaint from [redacted] regarding her experience at an [redacted] event in [redacted] , [redacted] Below is our record of what happened before and during the event: The [redacted] had initially given us approval to use water meters (which would allow us to use a hydrant for the slide) and therefore we opened registration for the eventIt wasn’t until the week before the event that the [redacted] had unexpectedly changed its mind and would not allow us to use a water meter To ensure that the event still went on and everyone had a good time, we rented two 18-wheelers that consistently filled up water for the eventEvery now and then, there would be downtime when delivering the trucks filled with water Our traditional policy with The [redacted] is no refunds, but in certain circumstances, and in this case with ***, we will issue a refund, as we take the satisfaction of our customers very seriously Thanks
From: [redacted] [mailto: [redacted] ] Sent: Friday, July 17, 3:PM To: drteam < [redacted] > Subject: Response to Complaint # [redacted] Hello, This is The [redacted] teamWe had received a complaint from [redacted] regarding her experience at an [redacted] event in [redacted] , [redacted] Below is our record of what happened before and during the event: The [redacted] had initially given us approval to use water meters (which would allow us to use a hydrant for the slide) and therefore we opened registration for the eventIt wasn’t until the week before the event that the [redacted] had unexpectedly changed its mind and would not allow us to use a water meter To ensure that the event still went on and everyone had a good time, we rented two 18-wheelers that consistently filled up water for the eventEvery now and then, there would be downtime when delivering the trucks filled with water Our traditional policy with The [redacted] is no refunds, but in certain circumstances, and in this case with ***, we will issue a refund, as we take the satisfaction of our customers very seriously Thanks
the day after I emailed you the bar stools were delivered to my daughter she said just forget I will keep them but we woll never buy there again