From: [redacted] [mailto: [redacted] ] Sent: Thursday, August 28, 10:AM /> To: drteam; drteamCc: [redacted] , [redacted] ; ***, [redacted] Subject: Complaint ID # [redacted] I am responding to the above complaint filed with the Revdex.com on August 16, The complaint stems around the fact that an Inquiry, [redacted] inquired about the programs of my school, [redacted] When a person inquires, their personal information is taken and placed in a data base at the corporate office which is in [redacted] , [redacted] The corporate office forwards the leads to the appropriate local school for managing The school has a daily rotation process for each school to reach out to these students different times during the day due to different work schedules etc This process will be followed at the schools until the contact is made or the lead states I am no longer interested, please do not call At this point, the local school representative contacts corporate contact with the leads personal information (which includes name and phone number) to be removed In this situation, Anthem College has recently experienced an acquisition with another company The past corporate staff are no longer in existence We are currently changing the processes and the management staff at the corporate level Due to this change, Mr [redacted] information was not removed in an automated type process within an acceptable time I actually spoke with Mr [redacted] by telephone and explained this process We have since removed it manually If you have any further information needed, please let me know [redacted] ** [redacted] Executive Director Anthem College Houston [redacted] *** *** [redacted] [redacted] * [redacted]
From: [redacted] [mailto:[redacted]] Sent: Thursday, August 28, 2014 10:32 AM
/>
To: drteam; drteamCc: [redacted], [redacted]; [redacted], [redacted]Subject: Complaint ID # [redacted]
I am responding to the above complaint filed with the Revdex.com on August 16, 2014. The complaint stems around the fact that an Inquiry, [redacted] inquired about the programs of my school, [redacted]
When a person inquires, their personal information is taken and placed in a data base at the corporate office which is in [redacted], [redacted] The corporate office forwards the leads to the appropriate local school for managing. The school has a daily rotation process for each school to reach out to these students different times during the day due to different work schedules etc. This process will be followed at the schools until the contact is made or the lead states I am no longer interested, please do not call. At this point, the local school representative contacts corporate contact with the leads personal information (which includes name and phone number) to be removed.
In this situation, Anthem College has recently experienced an acquisition with another company. The past corporate staff are no longer in existence. We are currently changing the processes and the management staff at the corporate level. Due to this change, Mr. [redacted] information was not removed in an automated type process within an acceptable time. I actually spoke with Mr. [redacted] by telephone and explained this process. We have since removed it manually.
If you have any further information needed, please let me know.
From: [redacted] [mailto: [redacted] ] Sent: Thursday, August 28, 10:AM /> To: drteam; drteamCc: [redacted] , [redacted] ; ***, [redacted] Subject: Complaint ID # [redacted] I am responding to the above complaint filed with the Revdex.com on August 16, The complaint stems around the fact that an Inquiry, [redacted] inquired about the programs of my school, [redacted] When a person inquires, their personal information is taken and placed in a data base at the corporate office which is in [redacted] , [redacted] The corporate office forwards the leads to the appropriate local school for managing The school has a daily rotation process for each school to reach out to these students different times during the day due to different work schedules etc This process will be followed at the schools until the contact is made or the lead states I am no longer interested, please do not call At this point, the local school representative contacts corporate contact with the leads personal information (which includes name and phone number) to be removed In this situation, Anthem College has recently experienced an acquisition with another company The past corporate staff are no longer in existence We are currently changing the processes and the management staff at the corporate level Due to this change, Mr [redacted] information was not removed in an automated type process within an acceptable time I actually spoke with Mr [redacted] by telephone and explained this process We have since removed it manually If you have any further information needed, please let me know [redacted] ** [redacted] Executive Director Anthem College Houston [redacted] *** *** [redacted] [redacted] * [redacted]
From: [redacted] [mailto:[redacted]] Sent: Thursday, August 28, 2014 10:32 AM
/>
To: drteam; drteamCc: [redacted], [redacted]; [redacted], [redacted]Subject: Complaint ID # [redacted]
I am responding to the above complaint filed with the Revdex.com on August 16, 2014. The complaint stems around the fact that an Inquiry, [redacted] inquired about the programs of my school, [redacted]
When a person inquires, their personal information is taken and placed in a data base at the corporate office which is in [redacted], [redacted] The corporate office forwards the leads to the appropriate local school for managing. The school has a daily rotation process for each school to reach out to these students different times during the day due to different work schedules etc. This process will be followed at the schools until the contact is made or the lead states I am no longer interested, please do not call. At this point, the local school representative contacts corporate contact with the leads personal information (which includes name and phone number) to be removed.
In this situation, Anthem College has recently experienced an acquisition with another company. The past corporate staff are no longer in existence. We are currently changing the processes and the management staff at the corporate level. Due to this change, Mr. [redacted] information was not removed in an automated type process within an acceptable time. I actually spoke with Mr. [redacted] by telephone and explained this process. We have since removed it manually.
If you have any further information needed, please let me know.
[redacted]
Executive Director
Anthem College Houston
[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]