Initial Business Response /* (1000, 10, 2015/05/08) */
I made a couple calls and got the consumer to answer. I apologized and explained I would be happy to refund the difference the next time he was in. He appreciated the contact, but said he would get over it and it was not a big deal....
Nonetheless, I will refund him the next time he comes into the store.
Initial Consumer Rebuttal /* (2000, 12, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 10, 2015/05/08) */
I made a couple calls and got the consumer to answer. I apologized and explained I would be happy to refund the difference the next time he was in. He appreciated the contact, but said he would get over it and it was not a big deal....
Nonetheless, I will refund him the next time he comes into the store.
Initial Consumer Rebuttal /* (2000, 12, 2015/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)