Owyhee Heating & Air Conditioning

I have enclosed a check for $489.50 for the claim on the UPS shipment [redacted], Please accept my apologies for the delay in the shipment and then subsequent damage. It's our goal that every single shipment arrived on time and without damage.Please feel free to contact my manager, Dana G[redacted]...

or myself at the address or phone if you have any additional questions or concerns.Sincerely,Michael *. P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]