Owens-Corning

I am writing in regard to defective shingles that were used on my roof in 2010. These shingles were manufactured by Owens Corning and installed by Dale's Roofing of Springfield, MO.

In the fall of 2019, we noticed a leak. I contacted several roofing companies to get a bid on what I thought would be a small repair job. At the advice of one of the roofers, I also contacted my insurance company. The roofers and the insurance inspector (from State Farm) informed me that my shingles were losing granules--the sign of an aging roof. My roof, however, was only 10 years old, and it was covered by a 30-year warranty.

I contacted Owens Corning to make a claim under my warranty protection. In order to do complete their process (aka jumping through their multiple hoops), I contacted the company that installed the roof, Dale's Roofing. *** from Dale's came out and removed shingles to send to Owens-Corning and help me gather the necessary paperwork from their end. I submitted my claim.

At the end of December 2019, I received the attached letter from Owens Corning detailing what they would provide. In essence, they agreed to provide 2/3 of the required shingles for my roof, the same shingles as the ones that are currently on my roof and have proved defective. At this point I began to do a bit of research into Owens Corning and their Oakridge shingles. I discovered that they were first sued about the defects of Oakridge shingles in 2006, yet continued to manufacture and distribute the same faulty product. Efforts to assemble a class-action lawsuit have failed.

To put the Owens Corning offer into perspective, they are offering me their product valued at less than $500 toward a new roof that will cost me at least $7500. I would not need to put on a new roof right now if their product had performed as they promised. I would have expected not to worry about a new roof until at least 2035, and that's expecting the shingles to prove reliable for only 25 years vs. the expected 30. Also, I find it incredibly arrogant that I'm being offered the same product that they've known is defective since 2006--a product that continues to have problems living up to the expectations Owens Corning promises with their shingles.

Additionally, I am unhappy with Dale's Roofing. I would expect a roofing contractor to keep up with news in their area of expertise and to be aware of multiple claims of defects against a certain brand and type of shingles. I would expect them not to use these materials.

Because of their knowledge of the defect previous to installation on my roof, I believe Owens Corning should give me $7500--the average cost for a new roof in Springfield, MO. Then I could select shingles from another company and have someone other than Dale's Roofing install them. I would also find it acceptable for Owens-Corning to cut a check directly to the roofing company I choose.

I do not intend to spend more money in a lawsuit than I would spend on my roof, as I need that money to go towards a roof I shouldn't have to be replacing. However, I am wondering if there's any recourse through the Revdex.com or other consumer protection agencies for a fairer resolution to this issue.


The Preferred Platinum Contractor program is a SCAM. I used one of their contractors (Greenliving Torrance CA). Seeing many problems with the installation I call Owens Corning , reading their requirements for the Lifetime warranty, clearly years down the road if/when problems arose it would not be covered due to installation. I asked to have them out to look at it. They said they don't send inspectors out, work it with the contractor, that's who your contract is with. Greenliving said they will have Owens Corning come out? Surprisingly they did. The Los Angeles regional sales guy came out with an Owens Corning Lead Inspector from Ohio. He looked the roof and said he'said he would write a report and give to Greenliving. When I ask for a copy they said no report was written, they had come out to advice Greenliving not inspection (how do you advice without inspecting it first?). The program generates more sells of their products, allows contractors to use the Owens Corning name and sell the Lifetime Warranty an any price they want no no risk or cost to Owens Corning. The name itself implies the contractor is someone they would prefer. I'm sure they do but just for the sales nothing to do with workmanship. They won't even accept complaints about their "prefered" contractors.
It's a scam (at best call it scheme) and the customer loses.