Owczarski Renovation Specialists

[redacted] Fine Jewelry believes that their reputation is the most valuable asset they have with this being said, we as a company have set forth rules and policies to protect our business and to set guidelines for consistency in our decisionsWe are a family owned business that words hard to earn new clients and never wants a client to be upset with our companyI have read Mrs [redacted] 's complaint and rather than get into the back and forth, we have politely given Mrs [redacted] our policy that is clearly stated on the back of our invoicesI have enclosed our policy and have thoroughly explained that this is our return protocolMrs [redacted] will not accept this policy and has clearly taken every measure to make [redacted] a villain in this transactionWe are not a villain and we have tried to explain our position multiple times to Mrs [redacted] Our position is that we will give Mrs [redacted] 100% of her purchase price in the form of In-Store credit only [redacted] wishes to handle this upset client by referencing out store policies, politely and respectfully, deferring to our written rulesThese rules were received by Mrs [redacted] at the point of purchase and have been clearly reiterated in our many interactions on this matter [redacted] is sympathetic to our clients and their wants but, as a business, company policies must be followed and clearly stated, in this transaction we have done our due diligence with Mrs [redacted] [redacted] Fine Jewelry hopes Mrs [redacted] will understand and accept our policies and will work with our staff to successfully resolve this matter through the use of her in-store credit Thank you, [redacted]