Oversii

They had my vehicle towed in the dead of night stating I stayed as an excessive guest. I’ve lived here over 10 years. I have all appropriate permits and I even was out that day so I parked in another open spot legally filling our Villagio at Tempe Rules. They are running a towing scam.

Good Afternoon,

I am reaching out to you to discuss the nature of Oversii's misconduct with your community's residents. This is an extremely serious issue, not regarding their parking rules, policies or violations, but rather an underhanded method of entrapment and refusal for appeals they are required to appeal when citations are invalid. Many are already aware this is an underhanded company with 1 star reviews across platforms. This is an issue that is being suppressed across communities by Oversii themselves, and while community members are suffering at Oversii's hand on an individual basis, with no support or resolve, Oversii is hiding, hoping we don't start talking to each other about what's happening and what they're saying when you call. I have contacted Heather (oversii point woman for this neighborhood, The Gardens) on upwards of 5 separate occasions with nothing short of no resolution. It is only after feeling so helpless against this company, for so long, as an independent man might I add, that I am finally reaching out to you.

This is no small effort. This is my waking life I'm spending, right now, but I'm willing to spend it to do what's right. I know this is right, because I have been on the ground floor of their processes since I arrived, and one particular practice they are doing, and have been doing, is objectively and empirically wrong, and has legal grounds for it's illegality. The real parking issue is no longer one of insufficient spots, but rather Oversii's policing, citing, and towing of resident vehicles, predominantly at times of day when there are multiple open spots. It has become a matter of policy enforcement over purpose. Their purpose was to keep parking available. We have adequate parking available every day until 6PM-9PM, yet the large majority of citations and towings are in the morning beginning at 7:45AM, after ~80% 'street parkers' have already left to work. Unfortunately, the real extent of their overreach goes far beyond ineffectiveness, and I am reaching out to you today in direct regards to the below:

I'm about to inform you of something very important, and what you do with this information will not be taken lightly, as it likely exposes illegal activity Oversii has been conducting on its clients' for some time now.

The following illegal activities discussed will be the only offenses I am reporting today. All other views are objective observations or subjective opinions.

VIOLATION - Submitted 6/28/2019 - Illegal practices performed by Oversii

Oversii has falsely marked multiple series' of parked cars with an invalid violation code (yes, you read that correctly), with the direct result of residents calling to appeal their invalid citation, at which point they are asked to disclose if they are a resident, and if so, 1) they are accused and held guilty of a separate violation [v2], one they were not cited for in the first citation[c1], 2) their appeal for their originally invalid violation code[v1] on their invalid citation[c1] is refused, 3) they retain their invalid citation [c1], regardless of containing the wrong violation code[v1] 4) the invalid violation code[v1] is not removed from the digital citation[c1] record, 5) there is no new violation code[v2] addressed to the invalid citation[c1] record to correct it, 6) there is not a new citation[c2] record created for the new violation code[v2] accused of, 7) likewise, there is no new violation code[v2] addressed to a new citation[c2], 8) they must retain an incorrect citation[c1], with an incorrect violation[v1], on the grounds of a second citation[c2] that was never created.

As you are now aware, there are multiple offenses, with multiple opportunities for adherence to policy and/or correction. That is my official report of Oversii's illegal practices against it's own clients.

Below is a brief example for reference of how this could play out:
Person parks their car in street parking at 7:00AM. Oversii gives a citation with a violation code of "10 Hour Parking" at 7:45AM same day. Person was not parked there before then, and for all intensive purposes was nowhere near the neighborhood for the last 48 hours. Person reads the code and see's it's the wrong code, thinks they must have cited them by accident, reads the "Appeal in 48 hours notice", and calls right away to let them know what happened. Short-hand phone call goes something like this, "Hi! I'm calling to appeal this citation as I just got into town 45 minutes ago, and it's a "10 hour violation" citation, which is impossible of course", and then they say "Oh, those citations are only for residents. If you're a guest, there is no need to appeal, just ignore it", (which isn't actually reasonable since they log your license plate, and give citations so frequently, and sometimes falsely, that friends and family (guests) can often receive one when they come over, and if they happen to come over often, they definitely need to appeal any invalid citations, if not for nothing more than being invalid, so they don't eventually get their car unexpectedly towed, but that's a whole separate issue). These are guests that are allowed to be there, and they refuse appeals for them as well, but that's not the part I'm looking at. Here's where the truth comes out.

From there, any residents who were falsely flagged with '10 hour parking' violations on their citation, even though they may have parked there less than an hour ago, must then say "Oh, I'm actually a resident, but I wasn't there for 10 hours", to which they say "Oh, well residents aren't allowed to park there either way, so we can't remove it." From here ensues transgressions 1-8, where no amending, appealing, or re-citing takes place. You must then retain any and every invalid citation, with any invalid violation code, every single time they do this, and they can do this as many times as they can get away with/not get reported.

You have read this correctly. This was not easy for me to do, but now you understand exactly what's happening here. They put out 50 fake violations every few weeks with the wrong violation code, and put them on everyone (yes, regardless of any violation at all), then wait for residents to call in, to appeal their invalid violation code of course, and then force an admission of guilt during appeal process, catching them red-handed (as 'residents'), in a street parking 'guest' spot. From there, they believe they have grounds over a verbal admission of guilt to sustain a second citation for a different violation, but this second citation or violation is never actually created. They leave it broken with the invalid citation with invalid violation code, and maintain their refusal for appeal. They do not do this for any other reason, as they are NOT utilizing false violations to oppress 'random guests' who have nothing to do with this neighborhood. This shady, underhanded technique is used specifically to make residents call in, make them admit they are residents, retain a new citation against them (completely different from the invalid false violation they were originally cited for, but remember they never actually created a second new citation or updated the violation code), refuse any form of appeal, and move 1 step closer to a successful towing/dividend. I think most people would be absolutely head over heels furious to hear this, if not seeking immediate legal action, but I'll leave that for the lawyers (and believe me, Oversii is no stranger to contention).

Did you know that if you go to court, and the officer marked the wrong violation code, the court must accept the violation number he put down and not whichever violation he states he intended? In other words, he isn't able to then change his mind and allocate a completely different violation, for obvious reasons. Neither should Oversii.

It is illegal for Oversii to give false citations as an entrapment method to allocate a different citation once they appeal, and that's not even the whole pie. But beyond 'legality', it's wrong AND can be proven. They have used that particular method against us (all of us neighbors, not just me) twice this month. Once video proof is submitted, someone from Oversii will be attending court. Now that I have reported this illegal activity to the appropriate HOA regulatory authority, and have documented this report and contacting of the HOA for my own records, I expect you to pass this information to the relevant authority. If not, I fear an awareness of this activity, after being officially submitted and reported to you as the official contracting agency (Gardens-HOA) of the accused subcontractor (Oversii), could make someone complicit. Unless of course it can be proved that you were never made aware.

Either way, I'm not contacting you to fight the details of Oversii policy. I am contacting you to report their violation and illegal activity, and ensure this report makes it into the right hands.

From here there are just a few other points that contribute to their conflict of interest. Can you tell me what incentive they could possibly have in extra citations, invalid citations, preventing you from appealing tickets, and/or towing your vehicle? If there are already 20+ open spots in the morning, why would they want to tow a vehicle if they don't have to? Especially a resident, the ones paying for their service? No one would do it for free, and no one would go this far above and beyond to mitigate residents in guest spots unless there was financial incentive. If they do have financial incentive to over-police, you may leave it at that. If it is NOT in their financial interest, I think that should be made very clear as many residents would be thrilled to hear that. In addition, did Oversii set the $500 towing fee, and is there documentation on how they've agreed upon that fee? If I were to call 3 top towing companies, how much of a difference do you think there would be between the average of their prices (towing and impound), and the $500 from Oversii? Something tells me there WILL be a discrepancy, but if you have any information that can put those concerns to rest for the other residents, that could be very valuable to their understanding and perception of how they arrived at these values.

However, that being said, it would be a fundamentally broken conflict of interest for them to have financial incentive for excessive tickets and towing, on top of what we are already paying to hire them in the first place. I would appreciate clarification on this.

We should be paying to ensure removal of excessively parked/not-running vehicles, to ensure available parking for the people who live here and the guests they invite over, yes? As of right now, this is not the case. Residents are hit harder than anyone else; the same people paying for this protection. The irony.

In addition to that, the current policy enforcement for resident street parking is a system setting up our own residents to fail. Though I do not contest the policy of street parking for residents (at this moment, in this reporting of their illegal activity), it is my firm belief that regardless of ANY policy saying residents can't park for less than 10 hours in front of their own house, it's already a fact that 90% of those street parked cars ARE residents. Food for thought.

This is the part that gets messy. If a Home-Owners Agency, the regulatory authority made up of home-owners themselves in that area, decides to pass a rule that is directly against the interest of 90% of those who park there (who are ALSO residents), there's going to be a predicament. That's just common sense. Once we all get together and say, "Uh, wait, did you say we get to vote on this? This horrible company that refuses 'our' own appeals (the residents who pay them), police us at times that don't make sense, while using underhanded entrapment techniques, and financially incentivising their own enforcement beyond the scope of contract, is one that we can choose to remove? I wonder how people would feel about that. Actually I don't, because I see them every morning ;) Who would have thought a person would have to wake up at 7:30AM every single day, Saturday, Sunday, everything, for 8 months straight with not one break, just to NOT lose half a thousand dollars on ANY given morning. Not a way to live, but neither is not being able to own a car because there's 2 other drivers in the home(?). But I understand this is a very multi-faceted parking issue that has been going on for a while, and is not your direct wishes to cause this much suffering to so many people on a daily basis. Can't say the same about Oversii though.

I know the numbers too (400 homes, 100 spots), because I've gone through so much hell trying to be a nice guy and resolve this with Oversii directly. Only after all of this have I discovered the only way to discontinue their service is through an HOA vote, and believe me, we have the votes. We will march in there with our heads held high if that's all it takes.

This is a formal complaint against Oversii, and is going to be well documented by the time we're finished here. This is not something I take lightly, it is very multi-faceted, and I'm giving myself wholly to the solution/removal of this contract, either by petition or vote. I'm taking this stand not only for myself, or even everyone in my own neighborhood, but for every neighborhood being 'over-sought' by this company. I've received an Oversii parking violation while visiting my parents on Val Vista and Guadalupe, when I was only there for 3 hours, as a guest. I guarantee there is NO difference in appealing that invalid citation and violation as well. Remember, guests don't have to worry. Guess I better not visit my parents cause I sure as hell can't risk half a grand for it... and this is a completely separate neighborhood.

Look, I'm a cool dude, a regular dude like anyone else. I'm not trying to ruin anyone's day or blame the HOA for shadow-actions within another subcontracted company. But this is not a localized issue, meaning not just this neighborhood, and until more people start communicating and reporting about what's happening with this particular parking authority, how it works, how they got implemented, how they get paid, how they enforce their policies, how they avoid the law, how they handle appeals, and how they've inserted themselves into every HOA around us, this company is going to continue unhindered in their practices, against their own clients, with NO course for correction within their own company. Ever. Not unless they are forced to, judicially or financially. You may know this already, but they actually don't have to change a thing about a single one of their other processes (so long as they are legal), even if still highly unethical. If we pay for them, we're in their court, and are subject to their policies.

As you can probably tell, I'm very sincere about this, and 'care' more than I am angry, as this has been an extensive ordeal of prolonged helplessness, and borderline hopelessness, for myself and others around me. I am not alone, and if a show of numbers in a public building is the only way to prove it, then I will prove it

Hired by our HOA to patrol, they perform a fraction of their contracted visits then bill us for work they didn’t do. Even when they claim to patrol a vehicle parked illegally for a month was never tagged.

These people are genuine monsters. There aren't enough pages in the world to describe the atrocities they've committed against their own clients/residents since I've arrived. Please, someone stop this horrible company. Please... They are actually breaking the law.

Seriously,
Tyler Moore

Terrible company that does a really poor job. HOA contracts these guys to regulate the area's parking rules. Oversii tows cars without notice (despite the HOA requiring them to do so) and is highly inconsistent with their monitoring.

Ended up forcing my HOA to reimburse me the towing charges. I'm sure if this keeps happening they're going to be contracting a different company for their parking oversight.

If you're a new HOA or just an HOA looking for these type of services, choose anything besides Oversii unless you want to be paying out on every single one of their screw-ups.

They make it nearly impossible to get a parking permit because they make money off of ticketing and towing cars. I’ve tried contacting them during business hours for weeks and either no one will answer or they will transfer me immediately to someone else who’s phone goes to voicemail and never calls back. We’ve been parking in guest spots and now they are giving warnings out for residents “abusing” guest spot usage. I spoke an employee who was about to write a warning for my car and he told me that they don’t answer the phones after about 11 am even though they say that business hours are 8-5. He told me all I could really do is talk to our HOA and force Oversii to give me a permit so that’s my next step. TERRIBLE COMPANY.