Overhead Garage Door of Kansas City

I ordered a "Terra Bronze" color garage door on 6/8/18 and paid $1,000 as deposit. Overhead Door Company of Kansas City delivered and installed a "dark gray" color garage door on 7/27/18. I complained to their sale representative, Zach Martin, twice via email and text on the same day about the wrong color and asked them to fit it. Zach replied on 7/31/18 and said there is nothing they can do because the color swatch on their catalog is just for reference and actual product's color may be different. I then found out that they already charged my credit card for the balance amount of $1,072, even though I told them I can't accept the color. I have filed a dispute to my credit card company on the $1,072 transaction because they didn't delivered the right product.

After recently moving to a different residence, I scheduled preventative maintenance for my garage door and opener through OHDKC because I had had positive experiences with this company at my former house.

However, I was very disappointed with this most recent experience. The technician literally sat in his truck for 20-25 minutes before coming back in and telling me he was “finished” and charging me $99.95! He never once even operated the door to observe it working.

I do believe that this technician was not aware that I was observing him. I had explained what I needed done and then gone back into the house, leaving the connecting door ajar so he could call me if needed. When I went back out to ask him a question about 5 minutes later, I saw him sitting in his truck so I lingered in the garage sweeping and rearranging shelves for about 15 minutes waiting for him to return, which he never did. I then returned to the house to answer my ringing telephone.

No more than 10 minutes later the technician came in stating that he was “finished” with the work. Not only was there not time in that 10 minutes for him to actually do anything, as I said, he did not once operate the door to observe it working. The only time it was operated was when I opened it to let him in and closed it again after he left!

As a 75 year old woman, I was not going to argue with a healthy young man over the charges, but I do believe my $99.95 should be refunded because no service was rendered.

We requested a 12 point inspection of our garage overhead doors. The inspector came out and inspected the overhead doors. Afterwards, he told by boyfriend everything was in working order, except the motor of one of the door openers. We had already arranged to have that opener replaced, so it was not a concern. However, that weekend while the opener was being replaced, it was noted that the good overhead door and opener were pulling away from the garage wall by a good 1 1/2 inches. Apparently missed in the inspection. I have phoned and emailed with pictures attached, to no avail.