Overhead Door Co. of Greater Cincinnati

DATE: October 17, TO: [redacted] - Revdex.com FROM: Charlie Hope - Overhead Door Company of Greater Cincinnati RE: Complaint # [redacted] - [redacted] --------------------------------------------------------------------------------...⇄ Overhead Door Company of Greater Cincinnati would like to offer a settlement of Ms***'s complaint by offering to credit the current balance of $1,676.00, in exchange for Ms [redacted] taking care of the remaining service items This agreement does not change her warranty period of the material or labor Thank you and I look forward to your reply SIncerely, Charles LHope Door Division Sales Manager

On July 28, we received a contract for the doors we originally quoted to the contractor on May 23, The time line for delivery of these doors from Overhead Door Corporation would be two weeks Around the 1St of August, the customer changed his mind and wanted to look at a different type of door and color optionsOn August 4th we were asked if the bronzed anodized was available and we told the contractor/end user yesWe directed them to the web site of the alternate supplier and around the 19th of August they chose solid aluminum doors with a bronze finish The plans did not identify a door size for any of the openingsTherefore, on September 4-& 9, we set tube steel for the purpose of determining a door size in width and height, so we could get pricing from the manufactureOn September 22, the shop drawings were sent to the contractor for his approvalThey were returned with his okay On October 9th the contractor came into our office and was told the doors were weeks outHe wanted to cancel the order, but was advised by the manufacture that the order was in progress and cost would be involved if the order was cancelledAt this point, he chose to let the order proceedAs late as the 17th of October the order had not been cancelled The customer says that the doors were to be installed in October with a turnover date of November 3, The time line for the doors to be installed and the turnover of the space to the end user was never mentioned in any email to our company The customer chose to notify the Revdex.com only after he was advised by us that we were filing a mechanic's lien on his propertyHe was sent an invoice on November 1, for our labor cost and cancellation charge from the supplier