Over The Bridge Pet Supplies

Dear *** ***,
Our Collision
Center Manager, Chris C*** spoke with *** *** (Team 10) from *** *** and
unfortunately they determined that this current concern is from prior unrelated
damage and that is why they will not pay for the repair. If you have any questions, *** can be
reached
at *** and the claim number is ***
I spoke with
*** *** and offered to inspect his vehicle and provide him with an
estimate, however, *** *** is a Technician and knows that the vehicle
needs a wheel bearing and sway bar link.
He will be contacting *** *** again as he feels this repair should be
covered by his insurance company.
Please feel
free to contact me at ###-###-#### if you have any questions or need additional
information
Have a nice day!
Rose *B***
Director
of Customer Retention
RRR
Automotive
***@RRRAUTOS.COM
###-###-####

Dear *** *** I am still working with *** ***, however, I wanted to provide you with an updateI spoke with *** *** and apologized for our poor performance*** *** confirmed that he received his tags. We scheduled an appointment for *** *** to have the bumper inspected on
April 29, with Ade W***, General Sales ManagerUnfortunately *** *** did not come in for the inspection, therefore I called to re-schedule on May 1, at 7:PM and on May 3, at 7:PM and I left voice mail messages. I will continue to try to reach *** *** to re-schedule an appointment to have the bumper inspected and address his concernsI will update the case once I am able to reach *** ***Thank you. Rose *B***Director of Customer RetentionRRR Automotive Group***@rrrautos.com*** Tell us why here