Outlaw Towing

6/5/ [redacted] s [redacted] was towed on 4/2/on a flatbed tow truck, the driver was arrested [redacted] came with a friend on 4/3/to retrieve his car; they walked around the car with my manager *** [redacted] kept saying "this is my baby” at that point there was no damage on vehicle and the police sheet indicated no damageOn 4/4/ [redacted] called our office and spoke with [redacted] he told him that there was damage to his car [redacted] asked him to come to our office so we can take a look at itOn 4/12/ [redacted] showed up at our office [redacted] went out and looked at [redacted] s car with him and told him according to our notes that there was no damage when the car left our lot and that there are two different points of impact on his front bumper, one high, one lowWhere the damage is at on his bumper it would be impossible for a flatbed tow truck to do itAt that point he told [redacted] that he would be hearing from him and speed off the lot.Please contact us if you have future questions.Thanks

On January 30, we received a call form Fairfax City Police deptWho we are contracted byThe customer had a medical emergency and the vehicle was buried in a snow bankWe had to recover the vehicle from the snow and then tow back to our storage lotAfter researching we accidently over charged the customer $We should have only charged $50,since she came the same day to retrieve her carAttached are the contracted ratesIf you have any questions please feel free to contact meWe accept cash and credit cards for credit cards we charge additional 4% fee

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The charge was supposed to be $I expect a refund of $ In response to my complain the company provided you (in writing) a statement that they accept credit cardThis is unacceptableThis case should stay as unresolved on their recordI think their licence should be taken awayRegards, [redacted]

We refunded the customer check was mailed to her

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The business is still not accepting responsibility for the damage they caused to my vehicle. There was no vehicular inspection nor was I asked to sign anything stating that my vehicle was in good condition. To the contrary, there is documentation from the business that states there was no damage on the vehicle prior to it being towed. I have taken my vehicle to a shop to be repaired and my insurance company will be pursuing further action against the company at this time.
Regards,
[redacted]

6/5/2014
[redacted]s 2002 [redacted] was towed on 4/2/2014 on a flatbed tow truck, the driver was arrested. [redacted] came with a friend on 4/3/2014 to retrieve his car; they walked around the car with my manager [redacted]. [redacted] kept saying "this is my baby” at that point there...

was no damage on vehicle and the police sheet indicated no damage. On 4/4/2014 [redacted] called our office and spoke with [redacted] he told him that there was damage to his car. [redacted] asked him to come to our office so we can take a look at it. On 4/12/2014 [redacted] showed up at our office. [redacted] went out and looked at [redacted] s car with him and told him according to our notes that there was no damage when the car left our lot and that there are two different points of impact on his front bumper, one high, one low. Where the damage is at on his bumper it would be impossible for a flatbed tow truck to do it. At that point he told [redacted] that he would be hearing from him and speed off the lot.Please contact us if you have future questions.Thanks

On January 30, 2016 we received a call form Fairfax City Police dept. Who we are contracted by. The customer had a medical emergency and the vehicle was buried in a snow bank. We had to recover the vehicle from the snow and then tow back to our storage lot. After researching we accidently over...

charged the customer $20.00. We should have only charged $50,00 since she came the same day to retrieve her car. Attached are the contracted rates. If you have any questions please feel free to contact me. We accept cash and credit cards for credit cards we charge additional 4% fee.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
1. The charge was supposed to be $300. I expect a refund of $225.002.  In response to my complain the company provided you (in writing) a false statement that they accept credit card. This is unacceptable. This case should stay as unresolved on their record. I think their licence should be taken away. Regards,
[redacted]