Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ Outdora replaced the faulty unit with a brand new unit which was delivered and received by the customer on 2/24/Please see the links below to the freight company's website and tracking page and the shipment's Pro # (tracking #) Tracking website: http://www.newpenn.com/npweb/tracking.txt/input Tracking number: XXXXXXXXX Outdora strives to provide outstanding customer service to all of our customers Thank you, [redacted] President Outdora Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/05) */ Outdora has done nothing to address this complaint, so the issue has not been resolved with themHowever, I have been able to work directly with the manufacturer of the defective product and they sent me a replacement wine cooler directlyI am not sure how to proceed with this complaintI received a snarky call from the president of Outdora, Mr [redacted] ***, and he was blantantly rude and disrespectful, which is representative of my entire experience with this companyOutdora is unwilling to do anything or even offer an apology for this entire experienceI still would like to pursue my original complaint and discuss what options I have as a consumerIt does not surprise me that Outdora has yet to respond to my complaint Final Business Response / [redacted] (4000, 14, 2015/03/06) */ Outdora feels tremendously regretful that the customer received a defective unit and that she feels we were rude in our communications with herOutdora conducts thousands of transactions a year and we have wonderful and loyal customers but very occasionally we get a customer who is irrationalThis customer has been angry and irrational from our first communication with her, when we informed her that we would sending out a certified service technician to diagnose the problem with her productWe have always treated her with respect and dealt with her situation in a very straight forward and direct mannerAs a dealer of Summit products we have certain procedures that we must follow that are mandated by the manufacturerWe followed those procedures and determined that the customer's unit was defective and we immediately replaced itIt was Outdora as the dealer that facilitated the replacement and the customer only feels that we were rude to her because we did not agree with what she was saying in a very irrational and insistent manner We regret that we could not have a positive outcome with this customer but this transaction in no way reflects our relationships or transactions with our thousands of other customers
Initial Business Response /* (1000, 8, 2015/03/03) */
Outdora replaced the faulty unit with a brand new unit which was delivered and received by the customer on 2/24/2015. Please see the links below to the freight company's website and tracking page and the shipment's Pro # (tracking...
#)
Tracking website: http://www.newpenn.com/npweb/tracking.txt/input
Tracking number: XXXXXXXXX
Outdora strives to provide outstanding customer service to all of our customers.
Thank you,
[redacted]
President
Outdora
Initial Consumer Rebuttal /* (3000, 12, 2015/03/05) */
Outdora has done nothing to address this complaint, so the issue has not been resolved with them. However, I have been able to work directly with the manufacturer of the defective product and they sent me a replacement wine cooler directly. I am not sure how to proceed with this complaint. I received a snarky call from the president of Outdora, Mr. [redacted], and he was blantantly rude and disrespectful, which is representative of my entire experience with this company. Outdora is unwilling to do anything or even offer an apology for this entire experience. I still would like to pursue my original complaint and discuss what options I have as a consumer. It does not surprise me that Outdora has yet to respond to my complaint.
Final Business Response /* (4000, 14, 2015/03/06) */
Outdora feels tremendously regretful that the customer received a defective unit and that she feels we were rude in our communications with her. Outdora conducts thousands of transactions a year and we have wonderful and loyal customers but very occasionally we get a customer who is irrational. This customer has been angry and irrational from our first communication with her, when we informed her that we would sending out a certified service technician to diagnose the problem with her product. We have always treated her with respect and dealt with her situation in a very straight forward and direct manner. As a dealer of Summit products we have certain procedures that we must follow that are mandated by the manufacturer. We followed those procedures and determined that the customer's unit was defective and we immediately replaced it. It was Outdora as the dealer that facilitated the replacement and the customer only feels that we were rude to her because we did not agree with what she was saying in a very irrational and insistent manner.
We regret that we could not have a positive outcome with this customer but this transaction in no way reflects our relationships or transactions with our thousands of other customers.
Initial Business Response / [redacted] (1000, 8, 2015/03/03) */ Outdora replaced the faulty unit with a brand new unit which was delivered and received by the customer on 2/24/Please see the links below to the freight company's website and tracking page and the shipment's Pro # (tracking #) Tracking website: http://www.newpenn.com/npweb/tracking.txt/input Tracking number: XXXXXXXXX Outdora strives to provide outstanding customer service to all of our customers Thank you, [redacted] President Outdora Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/03/05) */ Outdora has done nothing to address this complaint, so the issue has not been resolved with themHowever, I have been able to work directly with the manufacturer of the defective product and they sent me a replacement wine cooler directlyI am not sure how to proceed with this complaintI received a snarky call from the president of Outdora, Mr [redacted] ***, and he was blantantly rude and disrespectful, which is representative of my entire experience with this companyOutdora is unwilling to do anything or even offer an apology for this entire experienceI still would like to pursue my original complaint and discuss what options I have as a consumerIt does not surprise me that Outdora has yet to respond to my complaint Final Business Response / [redacted] (4000, 14, 2015/03/06) */ Outdora feels tremendously regretful that the customer received a defective unit and that she feels we were rude in our communications with herOutdora conducts thousands of transactions a year and we have wonderful and loyal customers but very occasionally we get a customer who is irrationalThis customer has been angry and irrational from our first communication with her, when we informed her that we would sending out a certified service technician to diagnose the problem with her productWe have always treated her with respect and dealt with her situation in a very straight forward and direct mannerAs a dealer of Summit products we have certain procedures that we must follow that are mandated by the manufacturerWe followed those procedures and determined that the customer's unit was defective and we immediately replaced itIt was Outdora as the dealer that facilitated the replacement and the customer only feels that we were rude to her because we did not agree with what she was saying in a very irrational and insistent manner We regret that we could not have a positive outcome with this customer but this transaction in no way reflects our relationships or transactions with our thousands of other customers
Initial Business Response /* (1000, 8, 2015/03/03) */
Outdora replaced the faulty unit with a brand new unit which was delivered and received by the customer on 2/24/2015. Please see the links below to the freight company's website and tracking page and the shipment's Pro # (tracking...
#)
Tracking website: http://www.newpenn.com/npweb/tracking.txt/input
Tracking number: XXXXXXXXX
Outdora strives to provide outstanding customer service to all of our customers.
Thank you,
[redacted]
President
Outdora
Initial Consumer Rebuttal /* (3000, 12, 2015/03/05) */
Outdora has done nothing to address this complaint, so the issue has not been resolved with them. However, I have been able to work directly with the manufacturer of the defective product and they sent me a replacement wine cooler directly. I am not sure how to proceed with this complaint. I received a snarky call from the president of Outdora, Mr. [redacted], and he was blantantly rude and disrespectful, which is representative of my entire experience with this company. Outdora is unwilling to do anything or even offer an apology for this entire experience. I still would like to pursue my original complaint and discuss what options I have as a consumer. It does not surprise me that Outdora has yet to respond to my complaint.
Final Business Response /* (4000, 14, 2015/03/06) */
Outdora feels tremendously regretful that the customer received a defective unit and that she feels we were rude in our communications with her. Outdora conducts thousands of transactions a year and we have wonderful and loyal customers but very occasionally we get a customer who is irrational. This customer has been angry and irrational from our first communication with her, when we informed her that we would sending out a certified service technician to diagnose the problem with her product. We have always treated her with respect and dealt with her situation in a very straight forward and direct manner. As a dealer of Summit products we have certain procedures that we must follow that are mandated by the manufacturer. We followed those procedures and determined that the customer's unit was defective and we immediately replaced it. It was Outdora as the dealer that facilitated the replacement and the customer only feels that we were rude to her because we did not agree with what she was saying in a very irrational and insistent manner.
We regret that we could not have a positive outcome with this customer but this transaction in no way reflects our relationships or transactions with our thousands of other customers.