Outdoor Limited

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I ordered several boxes of ammo from Outdoor Limited .com...2 boxes of .22 WMR and 3 boxes of Sterling 410 bore shot shells. I received my order and the .22 were correct but the shot shell I received were 36 gauge shells with NO designation of a .410. anywhere on the box. The shells would not fit my Taurus 45 Colt/ 410 gun. Upon calling their customer service, they informed me they do not accept returned products. The claim from Outdoor Limited customer service is that 36 gauge and 410 are the same. The reason it didn't fit is that it is defective and I should contact Sterling ( who resides near Ankara Turkey). I did so twice to no avail in the meantime I did a pretty fair amount of research and found out their information regarding 36 gauge and 410 are NOT the same. 410 is .410 of an inch in diameter. A 36 gauge is actually .506 of an inch and therefore will not fit a 410 (caliber) firearm. Their statement that 36gauge and 410 are the same is factually inaccurate. They do not stand behind their products so I will not be doing business with them again which is too bad as I think they might have been a good source for ammo. I did try to contact Sterling twice without success. Their customer service did not listen and just fail to check out the inaccuracies but simply repeated company lines that were provably incorrect. Very sad really!...Tom Nass - Arizona

Initial Business Response / [redacted] (1000, 5, 2016/11/14) */ As stated in the complaint we offered to give the cusotmer store credit We will also offer a refund if he returns the product Thank you, David Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) State that you will send a return paid shipping label and issue a full refund upon receiving the returned merchandise Final Business Response / [redacted] (4000, 10, 2016/11/29) */ We will issue a full refund of the returned merchandise once it is returned Thank you, David Final Consumer Response / [redacted] (4200, 12, 2016/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) They still expect me to pay shipping a second time

Initial Business Response /* (1000, 5, 2016/11/14) */
As stated in the complaint we offered to give the cusotmer store creditWe will also offer a refund if he returns the productThank you, David
Initial Consumer Rebuttal /* (3000, 7, 2016/11/16) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
State that you will send a return paid shipping label and issue a full refund upon receiving the returned merchandise
Final Business Response /* (4000, 10, 2016/11/29) */
We will issue a full refund of the returned merchandise once it is returned
Thank you,
David
Final Consumer Response /* (4200, 12, 2016/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still expect me to pay shipping a second time

Initial Business Response /* (1000, 5, 2016/11/14) */
As stated in the complaint we offered to give the cusotmer store credit We will also offer a refund if he returns the product Thank you, David
Initial Consumer Rebuttal /* (3000, 7, 2016/11/16) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
State that you will send a return paid shipping label and issue a full refund upon receiving the returned merchandise
Final Business Response /* (4000, 10, 2016/11/29) */
We will issue a full refund of the returned merchandise once it is returned
Thank you,
David
Final Consumer Response /* (4200, 12, 2016/11/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still expect me to pay shipping a second time