Outdoor Lab

Initial Business Response / [redacted] (1000, 8, 2015/07/22) */ Mr [redacted] s project was installed in June 2012, All plant material was warranted for year from the date of planting, per the contractOn June 19th we replaced plants (See attached email from Mr [redacted] stating that our crews is thereand July 25th we replace Bearberry, - Toad Lily, - Japanese fern and - Japanese Forest Grass In the spring of we replaced another - Bearberry, outside of the warranty period Please see attached Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) One plant was replaced - a cimicifuga which also diedNo other plants have been replacedThe fact that he sent out two crew members to do a dead plant count in late proves that he never replaced any plantsAnd the dead plant count did not result in a replacement of the plants that were counted so he never intended to replace them anywayAlso when I tried to schedule plant replacement this Spring (2015), he didn't even respond to my message

Initial Business Response /* (1000, 8, 2015/07/22) */
Mr [redacted]s project was installed in June 2012, All plant material was warranted for 1 year from the date of planting, per the contract. On June 19th we replaced 7 plants (See attached email from Mr [redacted] stating that our crews is there. and...

July 25th 2013 we replace 6 Bearberry, 3 - Toad Lily, 1 - Japanese fern and 6 - Japanese Forest Grass.
In the spring of 2014 we replaced another 5 - Bearberry, outside of the warranty period.
Please see attached
Initial Consumer Rebuttal /* (3000, 10, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
One plant was replaced - a cimicifuga which also died. No other plants have been replaced. The fact that he sent out two crew members to do a dead plant count in late 2014 proves that he never replaced any plants. And the dead plant count did not result in a replacement of the plants that were counted so he never intended to replace them anyway. Also when I tried to schedule plant replacement this Spring (2015), he didn't even respond to my message.