Our Wedding Movie

Initial Business Response / [redacted] (1000, 5, 2015/01/04) */ We present our most sincere apologies for the delay in delivering this videoThe delay was due to a very busy wedding season, as well as an unforeseen loss of personnel that hindered us furthermoreThe video was completed and sent before receipt of customer complaintAs an apology, we have included additional copies of the DVDPlease email us at [redacted] for any additional information

Consumer Response /* (-5, 12, 2014/12/15) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Consumer Response /* (-5, 13, 2014/12/15) */
The consumer indicated ONLINE that the business responded to this
complaint to his/her satisfactionHe/she also stated:
Complaint#XXXXXXXXI did heard from our wedding movie and I am satisfied with the outcomeI want to drop the complaint against themThank you for all your help
*** ***
Business Response /* (2000, 15, 2014/12/19) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Complaint#XXXXXXXXI did heard from our wedding movie and I am satisfied with the outcomeI want to drop the complaint against themThank you for all your help
*** ***

Initial Business Response /* (1000, 8, 2015/03/23) */
As we indicated to the customer, we were experiencing delays in completing editing of wedding videosThe delay was due to a very busy wedding season, as well as an unforeseen loss of personnel that hindered us furthermoreWe promised
completing their first draft and missed that deadline by business dayUnfortunately, the first package took longer than expectedWe rushed a second package that they did receive and gave us a very positive feedback onWe later mailed the remaining discs which have been delivered to their residence

Initial Business Response /* (1000, 14, 2015/05/14) */
We would like to apologize to the customer for the delayWe have contacted the customer by email and informed them that they will be receiving their first draft by the end of the weekAfter we receive feedback from their first draft we
will then send them the final copies
Initial Consumer Rebuttal /* (2000, 16, 2015/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the first draft in the mail this week and I reviewed it and sent back an email with changes to be madeI will await another draft so I can see all my corrections requestedAlso, I was informed by the business that I will receive the final copies tooThank you
Final Consumer Response /* (3000, 23, 2015/08/10) */
I received a first draft from Our Wedding Movie and then after looking over it, I sent back my requested changesOn May 2015, I received a response from them that 'they would look over the changes I had requested and get back to me shortly'
Since then I have sent about a dozen emails with no response at all

Initial Business Response /* (1000, 14, 2015/05/14) */
We would like to apologize to the customer for the delay. We have contacted the customer by email and informed them that they will be receiving their first draft by the end of the week. After we receive feedback from their first draft we will...

then send them the final copies.
Initial Consumer Rebuttal /* (2000, 16, 2015/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the first draft in the mail this week and I reviewed it and sent back an email with changes to be made. I will await another draft so I can see all my corrections requested. Also, I was informed by the business that I will receive the final copies too. Thank you.
Final Consumer Response /* (3000, 23, 2015/08/10) */
I received a first draft from Our Wedding Movie and then after looking over it, I sent back my requested changes. On May 28 2015, I received a response from them that 'they would look over the changes I had requested and get back to me shortly'.
Since then I have sent about a dozen emails with no response at all.

Initial Business Response /* (1000, 5, 2015/01/04) */
We present our most sincere apologies for the delay in delivering this video. The delay was due to a very busy wedding season, as well as an unforeseen loss of personnel that hindered us furthermore. The video was completed and sent...

before receipt of customer complaint. As an apology, we have included additional copies of the DVD. Please email us at [redacted] for any additional information.