To Whom It May Concern: Regarding the complaint filed by [redacted] , the family should have received their deposit at this time The deposit was handled according to our financial policiesFor your information there was a third party involved that was responsible for partial payment of the child care bill for the enrolled childrenWe were unable to return any deposits until payment was received from this third party and the payment and bills were reconciledIn addition we needed to ensure the family had paid any outstanding balances after the children stopped receiving services so we could send the correct refund information to our accounting officesAll of this information was shared with the family at the center level by staff who work with the billing process Sincerely, Beth K*** Director, Education Services Oswego County Opportunities, Inc
To Whom It May Concern: Regarding the complaint filed by [redacted] , the family should have received their deposit at this time The deposit was handled according to our financial policiesFor your information there was a third party involved that was responsible for partial payment of the child care bill for the enrolled childrenWe were unable to return any deposits until payment was received from this third party and the payment and bills were reconciledIn addition we needed to ensure the family had paid any outstanding balances after the children stopped receiving services so we could send the correct refund information to our accounting officesAll of this information was shared with the family at the center level by staff who work with the billing process Sincerely, Beth K*** Director, Education Services Oswego County Opportunities, Inc