OSRAM Sylvania

Good Day, My department received the attached complaint on Feb 23rd from our Corporate OfficeI reached out to Mr [redacted] both via phone (left message) and emailI offered to either replace the defective unit or a full refund of his purchaseMr [redacted] responded to the email requesting a refund of his purchase on 2-27-I sent out a [redacted] Call Tag to return both the base and extension kit along with the receipt, and once received we will request a refund from our Finance departmentPlease let me know if you have any additional questionsSincerely,*** [redacted] Customer Service ManagerOSRAM Sylvania [redacted] *** [redacted] *** [redacted]

Good Day, My department received the attached complaint on Feb 23rd 2018 from our Corporate Office. I reached out to Mr. [redacted] both via phone (left message) and email. I offered to either replace the defective unit or a full refund of his purchase. Mr. [redacted] responded to the email...

requesting a refund of his purchase on 2-27-18. I sent out a [redacted] Call Tag to return both the base and extension kit along with the receipt, and once received we will request a refund from our Finance department. Please let me know if you have any additional questions. Sincerely,[redacted] Customer Service ManagerOSRAM Sylvania[redacted]
 
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