We purchased vertical blinds from Osta about years ago We recently started to have failures in some of the louver connections and pulleys, so we called Osta to see if he could repair/replace as necessary Please know that Osta would NOT return our calls, and when we were able to get him to answer his business phone, he was very rude, saying he would call back and never doing as he said He finally told us that he could repair a pair of circular, louvered shutters by ordering new parts to install, but then we had troubles getting updates from Osta on when the parts would arrive for repairs We are STILL awaiting his delivery of small (3/4") wooden or plastic dowels to repair circular, louvered shutters that have taken over weeks to ship and be received in OahuThe dowels are extremely light (I would estimate less than lbs for each?) so shipping should not be an issue But we continue to have issues with Osta answering calls to his business and showing a real interest in taking full responsibility for the quality of the products that he installed in our home previously I would HIGHLY NOT RECOMMEND that anyone use Osta to purchase and install window coverings, as, again, he has not shown us any positive willingness to provide support for the same products he markets and installs
We purchased vertical blinds from Os
ta about years ago We recently started to have failures in some of the louver connections and pulleys, so we called Os
ta to see if he could repair/replace as necessary Please know that Os
ta would NOT return our calls, and when we were able to get him to answer his business phone, he was very rude, saying he would call back and never doing as he said He finally told us that he could repair a pair of circular, louvered shutters by ordering new parts to install, but then we had troubles getting updates from Os
ta on when the parts would arrive for repairs We are STILL awaiting his delivery of small (3/4") wooden or plastic dowels to repair circular, louvered shutters that have taken over weeks to ship and be received in OahuThe dowels are extremely light (I would estimate less than lbs for each?) so shipping should not be an issue But we continue to have issues with Os
ta answering calls to his business and showing a real interest in taking full responsibility for the quality of the products that he installed in our home previously I would HIGHLY NOT RECOMMEND that anyone use Os
ta to purchase and install window coverings, as, again, he has not shown us any positive willingness to provide support for the same products he markets and installs