Osha

Initial Business Response /* (1000, 5, 2015/09/30) */
My name is [redacted] and I'm a current restaurant manager. As I talked to the guest and investigated what happened in June, I am sincerely sorry for the disappointment she had. To solve the issue, I tried to offer her a gift card and invite...

her back but she declined. So at this point to finish off this case, our restaurant will refund back the requested amount of $180. I will personally call her for the credit card information so we can process the refund.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted], the new restaurant manager was very responsive and followed through with the issue. She called and tried to understand our complain. She obtained approval from restaurant owner to refund the amount as requested.
We are satisfied with the resolution.
Thank you!