Osaka Sushi

Response taken by phone: As the customer stated he came in at 2:and placed two orders and desert before 3: He has been in here before and is well aware of the price change to dinner rates at 3: In addition this is posted on our menus At the point that my server told him we were switching to dinner, he still could have ordered lunch We are sorry the customer misunderstood this but we do not feel a refund is justified

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted] I have been to that establishment numerous times, but I was never aware there was a changeover period in which the kitchen closed. I was only informed by the waitress that the kitchen was closed when the family ordered ice cream. I was not given the option to order more food, only ice cream. Only after I had complained did they point out the stated time on the cover of the menu. Had it been on the door, I would have seen how busy it was and realized my hunger would not have been satisfied in the tine allotted.

Response taken by phone:  As the customer stated he came in at 2:40 and placed two orders and desert before 3:30.   He has been in here before and is well aware of the price change to dinner rates at 3:30.  In addition this is posted on our menus.  At the point that my server...

told him we were switching to dinner, he still could have ordered lunch.  We are sorry the customer misunderstood this but we do not feel a refund is justified.