Osage Auction Barn

Client was told her items would bring probably $on each item - there is no way a company can predict what will sell for what at an auction. The sofa brought $80.00, which is $more than they expected. We couldn't get a bid for weeks on the chair. We then sold for $
that's all we could get

Complaint: [redacted]
I am rejecting this response because: The chair should not have sold for $5 with a reserve of $25.  Reserve means to not accept anything lower than $25. 
Sincerely,
[redacted]