Complaint: ***
I am rejecting this response because: There is no resolution to the complaintThis is the worst customer and purchasing experience I have ever experiencedThis is truly a buyer beware situation to anyone that purchases from Orphan EspressoIt is also a lesson to do business with a bigger and more reputable company that values its customers
Sincerely,
*** ***
Complaint: [redacted]
I am rejecting this response because:The response does not include an offer to provide a full refund of $17.50...
as requested.I do not have a tracking number to provide Ms. G[redacted] to locate the upgrade kit I returned the week of 10/6/2016. I shipped the item back as instructed by Ms. G[redacted] the same way it was originally shipped to me on 8/11/2016, “First Class 2 oz FLAT envelope.” I did not request a tracking number for the return as is common with returned items.I was promised a full refund on 10/6/16 as soon as the item arrived back at the retailer. I believe that orphanespresso was negligent in its communication and handling of my return case. Supporting this belief are the facts that it took over a month and three e-mails for orphanespresso to respond to my inquiry as to why the item I ordered did not fit as advertised and another two e-mails and a Revdex.com complaint to respond to my inquiry as to whether they received the package I sent four months earlier.Though I am upset that over five months have elapsed since I mailed the item back to orphanespresso and that my situation has required a formal complaint via the Revdex.com, I sincerely appreciate Ms. G[redacted]’s willingness to communicate.For reference, my original Order # was [redacted] with an Order Date of 8/10/2016.
Sincerely,
[redacted]
I'm sorry, our warehouse has not notified us of the receipt of your returned package - do you have a tracking number for it? If so, please send it to me.Barb
Complaint: ***
I am rejecting this response because: There is no resolution to the complaintThis is the worst customer and purchasing experience I have ever experiencedThis is truly a buyer beware situation to anyone that purchases from Orphan EspressoIt is also a lesson to do business with a bigger and more reputable company that values its customers
Sincerely,
*** ***
Returned product has not been received, and I can not refund without a return of the product
Complaint: [redacted]
I am rejecting this response because:The response does not include an offer to provide a full refund of $17.50...
as requested.I do not have a tracking number to provide Ms. G[redacted] to locate the upgrade kit I returned the week of 10/6/2016. I shipped the item back as instructed by Ms. G[redacted] the same way it was originally shipped to me on 8/11/2016, “First Class 2 oz FLAT envelope.” I did not request a tracking number for the return as is common with returned items.I was promised a full refund on 10/6/16 as soon as the item arrived back at the retailer. I believe that orphanespresso was negligent in its communication and handling of my return case. Supporting this belief are the facts that it took over a month and three e-mails for orphanespresso to respond to my inquiry as to why the item I ordered did not fit as advertised and another two e-mails and a Revdex.com complaint to respond to my inquiry as to whether they received the package I sent four months earlier.Though I am upset that over five months have elapsed since I mailed the item back to orphanespresso and that my situation has required a formal complaint via the Revdex.com, I sincerely appreciate Ms. G[redacted]’s willingness to communicate.For reference, my original Order # was [redacted] with an Order Date of 8/10/2016.
Sincerely,
[redacted]
I'm sorry, our warehouse has not notified us of the receipt of your returned package - do you have a tracking number for it? If so, please send it to me.Barb