Ormsby Insurance Group

ID# ***
Inbox
x
O***, DENISE
Aug
to me
Hello ***,
This is in response to the above referenced ID# ***
Our client is correct in stating that he did receive a quote
for an auto policy Due to an unknown glitch that affected at least clients that we are aware of at this time, an additional vehicle was somehow added to the policy Because we did not add the additional vehicle, we were not aware of the auntil an *** review, which all policies go through, noticed the error.When we were made aware of the error from ***, we contacted the client and corresponded via email and phone between July and July We did everything in our power as the agency involved to resolve the issue, but nothing was to the satisfaction of the client We even sent the client a $prepaid *** *** card to offset the dollar amount of the error We can not adjust the policy to provide the refund Only *** can adjust the policies and they would not The only way we could remedy the situation, was to provide the gift card, which we were more than happy to provide to correct this situation
Of all the clients affected by this glitch, this was the only client to take offense to the situation.
We understand that taking care of our clients is our number one job We also understand that standing behind our products and services is part of taking care of our clients Unfortunately, we as agents for ***, do not set the pricing and refund guidelines Those are set through *** and the state regulatory boards
Thank you for your time If you have any further questions on this matter, please do not hesitate to contact me here at this email, or by phone
Denise O***
Exclusive *** Agent
Ormsby Insurance Group
Ashburn Shopping Plaza, Ste216
Ashburn, VA 20147 ***Office: ###-###-#### Fax: ###-###-#### Toll Free: ###-###-#### *** Licensed in VA, MD, WV & DC ***
Please be on the lookout for your survey from ***
The subject line will read "*** Needs Your Help"
PLEASE COMPLETE, DO NOT DELETE THIS SURVEY
Our goal is that you are "Completely Satisfied" with our agency
We are striving to achieve a "Perfect 10" in our results If you don't feel we are a perfect - please call and let us know what we can do to correct it immediately!
Again, we appreciate your business - Thank you!

Review: After getting a quote for auto insurance with [redacted], giving all my info. I go with them and pay the bill in full, but a month later I get a new bill for $50+ more because they say there was a computer glitch. I asked what the glitch did, and they are try to tell me it gave me a discount for having two cars, but the policy was only written for one car????? I asked how can they justify charging me for their mistake they stand by and say it was a computer glitch. I call foul!!! This is bait and switch all day long!!! NEVER use the Ormsby Insurance Group for your Insurance needs!! I was a loyal [redacted] customer for over 20 years, one bad agent has soured that!!Desired Settlement: not charge me for their mistake

Business

Response:

ID# [redacted]

Inbox

x

O[redacted], DENISE <[redacted]>

Aug 28

to me

Hello [redacted],

This is in response to the above referenced ID# [redacted].

Our client is correct in stating that he did receive a quote for an auto policy. Due to an unknown glitch that affected at least 5 clients that we are aware of at this time, an additional vehicle was somehow added to the policy. Because we did not add the additional vehicle, we were not aware of the add-on until an [redacted] review, which all policies go through, noticed the error.

When we were made aware of the error from [redacted], we contacted the client and corresponded via email and phone between July 9 and July 24. We did everything in our power as the agency involved to resolve the issue, but nothing was to the satisfaction of the client. We even sent the client a $50 prepaid [redacted] card to offset the dollar amount of the error. We can not adjust the policy to provide the refund. Only [redacted] can adjust the policies and they would not. The only way we could remedy the situation, was to provide the gift card, which we were more than happy to provide to correct this situation.

Of all the clients affected by this glitch, this was the only client to take offense to the situation.

We understand that taking care of our clients is our number one job. We also understand that standing behind our products and services is part of taking care of our clients. Unfortunately, we as agents for [redacted], do not set the pricing and refund guidelines. Those are set through [redacted] and the state regulatory boards.

Thank you for your time. If you have any further questions on this matter, please do not hesitate to contact me here at this email, or by phone.

Denise O[redacted]

Exclusive [redacted] Agent

Ormsby Insurance Group

44110 Ashburn Shopping Plaza, Ste. 216

Ashburn, VA 20147

Office: ###-###-####

Fax: ###-###-####

Toll Free: ###-###-####

[redacted] Licensed in VA, MD, WV & DC [redacted]

Please be on the lookout for your survey from [redacted]

The subject line will read "[redacted] Needs Your Help"

PLEASE COMPLETE, DO NOT DELETE THIS SURVEY

Our goal is that you are "Completely Satisfied" with our agency

We are striving to achieve a "Perfect 10" in our results. If you don't feel we are a perfect 10 - please call and let us know what we can do to correct it immediately!

Again, we appreciate your business - Thank you!