Orlo Management

This property owner of this complex is unethical, for renting a unit to us with a known roach infestation throughout the property, and subjecting us to a situation beyond our control. We were moved into a roach infested apartment, and were refused the option of being moved into a pest free unit. We were informed after moving in, that the roach problem stemmed from a neighbor. The property owner had the audacity to say that sending pest control is an accommodation and refuses to reasonably agree to a lease termination date. The property manager’s greed for money has us in a situation where we are forced to live with a roach infestation, or face being penalized for leaving. We’ve had to involve the county, and despite this, have been nothing but civil and calm regarding our situation. We continue to see roaches in the unit on a daily basis, and send regular maintenance requests for pest control as a result. I had to face a roach crawling on my person. We are unable to regularly cook, we have to sleep with the lights on to keep the roaches at bay, we’ve had to throw away food, and I just cleaned dead roaches out of the kitchen sink, not to mention the sanitation issue roaches bring with them. We have a 3 year-old daughter who, because of the roach problem, cannot play normally as children should in their own home. This situation has exposed her to stressors that are negatively impacting her development. She is alert to the fact that there is a presence of roaches. This is not a suitable environment to raise children. My husband signed the lease, and I still have not signed it because of roach infestation. This is an awful problem to be forced into. Our experience has been highly stressful. The business practice at this place is not mindful of the well-being of consumers. I highly suggest that no other person move to this complex.

On Monday, 8/28/17, my husband and I visited Seneca Village Apartments to inquire about availability of 2 bdrm/2 bath apartments. THe agent, told us there is one apartment (#***) coming up for move in on 9/9/17. We asked to see the model because he told us the apartment *** was being worked on and was unavailable. Afterwards, the agent drove us to the location of *** so we can get a better idea of where the apartment was located. We liked the location as it was secluded and the apartment did not face the front parking lot. He asked me and my husband to fill out an application for $25 each. I went across the street to get the Money order and returned to the agent. He then said, if we wanted to hold the apartment so that they would not rent to anyone else it would require a $250 deposit. I again went across the street to *** to get a money order for $250. We signed a lease for 2 years for *** on 8/28/17. Today, Wednesday, 8/30/17, I received a call from the agent - he told me the apartment *** would not be available until the end of October 2017. We were disappointed as they did not have a replacement apartment that suited our needs. I asked for a refund for the application fee and deposit, tHey agreed to full refund of both, $300.00 but I was told they did not know when they could get it back to me. THe manager, Glen S, ***, refused to speak with us in person and we had to leave without our money/refund. I am requesting help in getting back our money of $300. I believe I will never get it back because they could not answer when I should expect it back.

We've lived at woodvale for a few months. When we signed the lease, we were given a visitors parking pass in addition to the residents parking permit. A few weeks ago, we had a rental car parked in the lot. We had made sure to read the parking policy on the lease very carefully, and it states below;
"2. All guests/visitors must park in designated areas OR display a valid Guest Parking Pass. There is designated Visitor Parking by some of the Buildings and at the Recreation Center. Guests staying more than 2 days, should display a Guest Parking Permit. Guest Parking Permits will be issued for up to 14 days. Management will not issue multiple, consecutive Guest Parking Passes for the same vehicle. The Guest Parking Pass must be hung facing outwards from the rear view mirror. Any car in the designated Visitor Parking spaces for more than 72 hours in a two week period, is subject to tow without warning. Any Visitor Car not parked in designated Visitor Parking will be towed without warning."
This gave us the option to either park in the designated guest parking OR display a valid guest pass. We chose to display the pass. On Friday morning on our way to work, we discovered the rental car had been towed despite the pass. We had to go pay $152 to retrieve the car, also costing us lost time and clients at work. We called the rental office, the man we spoke to said that the lease was just a general Montgomery county lease and that basically it didn't apply in this case, and that upon signing the lease on move in day, the person that signed us in should have told us that we were supposed to display guest parking pass AND park in designated guest parking. Well, nobody ever told us that, and we didn't sign anything to that effect. Why should we have to be punished for their error? We were told to speak with Wendy, the manager, and for days we tried to get in touch with her, but she wasn't in the office. When we did eventually, she said she'd read the lease and get back to us. We haven't heard from her since