Original Pancake House Franchising Inc, The

The "Desired Settlement" has been implemented.  The franchisee has been made aware of the Revdex.com complaint. As the owner explained to this customer, when the restaurant is extremely busy, they make the reasonable choice not to accept to-go orders, as they would delay and detract from customer...

service for those who are waiting in line, in this case for up to an hour.  This is intended to enhance overall customer service, even if some to-go customers cannot understand or accept the decision.  This choice has the support of The Original Pancake House Franchising, Inc.