Oregon Engine Rebuilders Inc

We take great care in the re-manufacturing process of our engines. Through out the many steps of assembly, we rotate the engine multiple times making sure that there is interference issues or a situation where the engine is "too tight"Based on our multiple conversations
with ***, we are sure that the engine is NOT "too tight" and there is something else that is keeping the engine from startingWe did suggested that the installation be reviewed by a second professional mechanic for a second opinion.In a gesture of good will, we did offer to make a refund of $it the engine is returned complete to the original shipping terminalWe will not make any reimbursements for shipping costs

Revdex.com:Issues in complaint have been resolved.Sincerely, *** ***

Complaint: [redacted]
I am rejecting this response because: I no longer have a place to work on the motor home. If the engine was good we wouldn't be here. I had to tow it to another location with no option to get it running at this point. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
For Revdex.com Northwest,I will not agree to their “business  proposal”, because I’ve robbed of the initial investment, a backup for my worn out Truck, and potential profit from the sale of the Toyota Sunrader.As to:“We take great care in the re-manufacturing process of our engines”.I have been stunned to find how unclean their work is. Because this engine will not turn with a new battery and a starter checked good at Auto zone and O Reilly’s I had to search for the cause. In the process I found they not only reused the head bolts , one of the bolts was the same as when I shipped it to them, Thick and crusted with built up oil. The rocker arm tube is crusty with debris on the inside walls where new clean oil would have flowed thru. I have dropped the oil pan and taken a video of a cylinder wall where vertical wear lines are showing up. When I have time to disassemble it for a better view I will make another video. I have started taking pictures out of necessity. They have cost me time and money. My savings are in the danger zone and having to pay for shipping for their sloppy careless work is not acceptable. If my truck breaks down I might lose work. This motorhome should have been done months ago being used as a backup work commuter vehicle or sold to replenish my saving. Instead I have no backup and danger zone savings. July 4, 2017Since I wrote the Entry above I spent Sunday and Monday inspecting their careless manufacturing process. I removed the head and found vertical scratches from the up and down piston travel on every cylinder. I have worked as a professional mechanic and have rarely seen these marks when doing head gaskets. The cylinder should be unmarked, and vertical lines would be an indication of the need for engine work. This is why I sent the engine to them. I WAS IN THE PROCESS OF DOING A HEAD GASKET WHEN I SAW VERTICAL MARKS WITH PISTON RING GALLING.I currently am in the process of losing my storage space and if I am not able to get this Toyota Sunrader motorhome running I may not find a place. Most storage facilities want rv’s running not towed in. Which means there is a real possibility I might lose my motorhome. Sunrader’s can bring $10,000 + or - with a new engine and in good condition. I don’t have the ability to sell it any longer.They are now possibly liable for more than the price of the engine if I lose my Toyota Sunrader. If The Engine had started I could have moved it to another facility. So far I’m being told it needs to be running.I am not paying a penny more to them. (They also over charged me $50. The visa receipt says $1995 and the in voice says $1945) I do not want them touching this engine again. All the extra time I have had to spend working on their mess should also be considered. If a shop had done the work I would be out more money. I looked into having a machinist inspecting and possibly machining the engine again . I’ve been told $100 for inspection or $375 to inspect, hot tank and machine it. This does not include piston rings if needed, Plastigauging the bearings, or reassembling the engine.. WHICH IS WHAT I PAID OREGON ENGINE TO DO.As far as I’m concerned they should be responsible for finding the storage, towing the motorhome (which can cost $500 + or -) and storage fees. If I lose my motorhome they will be liable for a lot more. If I can’t find a place that will let me reassemble the engine they are liable for the storage until I get it running, or the fees of a shop for finishing it for me.I am starting a IT certification that will require my time till the fall. Between that and work I may only have time to try to move it. I looked last month and no good. I am told I must be out by the end of the month.Oregon Engines may be personally responsible me ending up on the street homeless. I regret trusting them more than I can say.Revdex.com please help me take action against their careless negligent service.[redacted]

Business response taken over the phone by Revdex.com Resolutions Consultant  They reused the head bolts which is not recommended by ToyotaBUSINESS:Those are not Torch to Yield Bolts and Toyota Therefor do not need to be replaced. and Toyota does not recommend to replace them.In the process I found they not only reused the head bolts , one of the bolts was the same as when I shipped it to them, Thick and crusted with built up oil. The rocker arm tube is crusty with debris on the inside walls where new clean oil would have flowed thruBUSINESS:There 5 different styles of Head bolts.The important thing is that they are properly torched and that they are the correct size and length.I removed the head and found vertical scratches from the up and down piston travel on every cylinder.The cylinder should be unmarked, and vertical lines would be an indication of the need for engine work. This is why I sent the engine to them. I WAS IN THE PROCESS OF DOING A HEAD GASKET WHEN I SAW VERTICAL MARKS WITH PISTON RING GALLING.BUSINESS:We did not authorize any disassembly of the motor. The marks she is taking about are typical on a new motor that hasn't had perfect lubrication. The rings have to break in, they need to Seat in. and they do make marks on the cylinder but they are not scratches they are not gouges and as soon as the engine is started and runs, they seeded in and those go away. It has no refection on the quality of the rings or the quality of the work.They also over charged me $50. The visa receipt says $1995 and the in voice says $1945BUSINESS:I have not gone back and looked at my paperwork. If that is the case, we would definitely owe her $50. I was going to hold off until she decided what she was going to do as far as returning the motor and then I was just going to add another $50 to it.We will refund but there is no shipping involved.The Business requests that the consumer call them for options.