Orbitz

I purchased an international ticket to fly on August 2, 2020. I understand that with the current pandemic, the odds of cancellation were high, but based on the ' easy cancellation/ no change fees' promises on ORbitz's website, I purchased the ticked from Orbitz.com. A couple of days later I received an email from LATAM airlines indicating my international flight had been cancelled. I have very patiently been trying to re-schedule the flight, but here is the ordeal I have been put through:
- # o calls to Orbitz to try to resolve this cancelation - 5 total.
- Each call has from 1-2hrs wait to talk to someone.
- Each person I talked to takes 1 hour to read notes, and are clearly trained to dismiss my refund requests
- representatives from Orbitz actually said the fallowing to me on the various calls:
-- We can't re-book your flight as there are no other flights available. When I indicated that I see flights available online, they literally said 'those are not real flights - if there are no flights showing up on my system, it's because the ones you see on the Orbitz website are fake flights that wont take place'
-- One representative indicated I could get a refund, but only with the supervisor on the line - after 2 hours on hold for the supervisor to get on the line, the line dropped and no one called me back
-- the next representative (when I called back) told me Latam did not allow for refund and that my only option was to get a credit (for which was already established that there are no flights in the near future available for purchase)
-- I called a couple of days later to see if any flights became available to use my credit. Still no flights, and that's when the representative suggested I call Latam directly.
-- After calling LATAM directly, they still could not find flights, but indicated that I do have the right to a full refund, which had to be processed through Orbitz (since that's the site I purchased the ticked from)
-- I call Orbitz again, after 2 hours on hold as the representative again checked notes from my previous calls/ contacted LATAM. After I asked, and she reassured she would call back if the call dropped, the call dropped again. I did not get a call back, and still have not been able to process my refund.
I understand things are tricky for international flights during a pandemic - I'm trying to fly for an urgent family matter (and would never consider a trip right now if I didn't have to). I have been patient, but Obitz is abusing of customers and not allowing customers to simply obtain their refund which is allowed per airline policy.
This appears to be an abusive practice, not to mention the fact that they continue to show flights on their website for which their customer service representative indicated are not confirmed flights/ fake and for that reason they are unable to used my credit on these flight (since it doesn't show up on their internal system)... I'm not a lawyer, but this surely seems like an illegal practice, trapping customers to buy unconfirmed flights, who are later stuck on this 'web' created by their customer service team (or should I call customer disservice team?)
NOTE: Orbitz pandamic policy (As noted in their website) indicates unused credit can only be used to reschedule on the phone (on-line re-booking is not allowed) leaving me no other option.

I bought a RT ticket from Portland to Argentina. When I learned that LATAM filed for Chapter 11 and cancelled my flights in and out of Argentina, I called Orbitz. Orbitz agent tells me I'll get a refund IF LATAM authorizes it. Then I call LATAM. They tell me I will get a FULL REFUND. I receive an email from LATAM verifying that I am entitled to a FULL REFUND, however, if I purchased the ticket from a travel agent (aka ORBITZ), I'll need to request the refund from them. So, when I call Orbitz back, I'm told they will check with LATAM and get back with me. I receive an email saying I'm NOT entitled to a refund but can get a travel voucher with LATAM. When I call Orbitz back, I tell them I have an email saying I'm entitled to a full refund. They tell me I have to apply for the voucher first, then after 12 months I can apply for a refund. LOL These people are scammers extraordinaire. I do a Google search to discover there are hundreds of people like me dealing with the very same issue. It looks like the airlines are in on it too. LATAM charged my credit card for the flight, yet LATAM says they can't refund my credit card. I'm now looking at legal action against them both.

Purchased trip to Korea in Jan. 2020 and it was canceled in April 2020 due to travel restrictions. I received email confirmation from Orbitz that I would receive a full refund in 6-8 weeks. June 9 I called Orbitz customer service and spoke with Romeo who advised my refund was never processed and that I would have to wait an additional 30 day! After asking to speak with a supervisor, I was placed on hold for more than 2 hours and then transferred to a woman who was extremely rude and told me I would just have to wait and hung up the phone.

Horrible company, even worse customer service. They canceled our flight without our consent, then, after many hours on hold, told me it wasn’t their problem. Said they could investigate the matter, but couldn’t give me a time frame on a resolution. This left us stranded, and had to book new flights, costing us a lot more money. Will never use this company for anything ever again.

Hello,
I purchased a flight from Seattle to Beijing from Hainan airlines through Orbitz this past January, and never received the ticket. I was given no update as to the status of my order, my card was simply charged with no ticket issued. The flight was later cancelled. I spent several hours on the phone with Orbitz several weeks ago, was given the case number ***, and was told I would receive a call back within 48 hours. I have received no call back to date. I have attempted emailing them with no response.
Thank you

I tried calling Orbitz to inform them that my flight was changed. Instead of leaving at 11am it was switched to 5am. That time would no longer work fir me or my husband. I called Orbitz time after time to no avail they were not taking any calls unless you were traveling in the upcoming weeks, my trip was scheduled for July. I tried to do the online chat nothing worked. I called American airlines and they said they couldn't help I tried calling orbitz again and nothing finally American Airlines said they would cancel my flight and issue a refund to Orbitz. When I finally got a hold of orbitz Mariai said she would issue a refund to me for my flight and for my protection insurance with no problem. Great! It is now May 21st and I have yet to receive a full refund the hotel was refunded but yet I haven't received anything for the rest of my package. I called May 21st spoke to Mary explained my situation and said that they are waiting on a refund from the airlines. On April 13th I received an email From American airlines stating that a full refund was issued to orbitz. I firt booked my trip Mrch 5th 2020 and my flight was changed March 8th 2020. Now Grace(the supervisor at orbitz) and Mary state that I will not receive a refund for my travel protection because I called to late. I have phone records I called and calle and called and never got a hold of any one. Now they refuse to help or give me a refund and she tells me its not their problem that its the covid-19. I would just like a full refund for services I never got to receive or all bc my flight was switched. Mary was rude and was very abrasive. This issue leaves such a bitter taste and would never recommend or use Orbitz again.

I have booked hotel reservations through Orbitz. For May 14-15 in Miami and May 17-19 in Key West. I live in New York and this trip has been canceled because I am not allowed to leave New York due to quarantine because of Covid 19. I did book non refundable but this has nothing to do with me canceling. I booked non refundable airline tickets not through Orbitz and have already received a refund. I have tried daily for 2 weeks to speak with someone and cannot get someone on the phone.

My wife and myself booked a package deal through orbitz I believe back in July 2019 for the date of July 07,2020 to July 16,2020.Due to the stay at home order across the country and this pandemic around the world. We recently requested a refund through orditz. I was told they could refund us for the flight to FL and the car rental in FL plus collision damage plan. But was unable to get a refund on the hotel at Cypress Pointe Resort by Diamond Resorts in Orlando, FL. The total cost for everything was $1504.22.

It’s impossible to contact Orbitz. I have 2 days and I have experience the following issues:
1) phones not working and you get immediately disconnected
2)hours waiting online and get disconnected by the system without being able to speak with anybody
3) try to use the call back service and the call will disconnect you after the system call you
4) no way to get a mail to anybody
5) hotels will not make change or airline because travel is booked with them